The Cleveland Clinic

Cleveland Clinic’s Taussig Cancer Institute is ranked first overall in Ohio and eighth in the country by the U.S. News & World Report. Cancer care is offered by more than 250 highly skilled doctors, nurses, and other healthcare professionals at the Taussig Cancer Institute, which provides thousands of patients with a variety of cancer related treatment and support services each year. 

Location and Contact

Taussig Cancer Institute
2010 E 90th St.
Cleveland, OH 44195
T: (866) 223-8100
Website: my.clevelandclinic.org/services/cancer

Children's & Pediatric Institute 
Cleveland Clinic Main Campus

9500 Euclid Avenue
Cleveland, Ohio 44195
T: (216) 444-2273 / (800) 223-2273
Website: my.clevelandclinic.org/childrens-hospital

Cleveland Clinic
Main Campus
9500 Euclid Ave
Cleveland, OH 44195
T: (800) 223.2273 
Website: my.clevelandclinic.org/ 
Campus Map

Helpful Phone Numbers

  • Appointments for New Patients: (216) 444-CARE (2273)
  • Reach a Patient: (216) 444-2200 / (800) 223-2273 (toll-free)
  • Visiting Hours: 24 hours a day, 7 days a week
  • Request Medical Records: (844) 203-8777
  • Billing Questions: (866) 621-6385

Cancers Treated

  • Bladder Cancer
  • Brain Tumors
  • Breast Cancer
  • Gynecological Cancers
  • Head and Neck Cancers
  • Lung Cancer
  • Lymphoma
  • Ocular Melanoma
  • Pediatric Cancer
  • Prostate Cancer
  • Sarcoma
  • Skin Cancer

Directions

Driving

Flying

Airports

Cleveland Hopkins International Airport

5300 Riverside Drive
Cleveland, OH 44135
T: (216) 265-6000

The main airport in Cleveland. Located approximately 23 minutes (16 miles) from Cleveland Clinic.

Burke Lakefront Airport

1501 N. Marginal Road
Cleveland, OH 44114
T: (216) 781-6411

An executive airport for smaller planes and jets. Burke Lakefront Airport is located 16 minutes (5 miles) from Cleveland Clinic.

Airlines

You can use the following airlines to make travel arrangements to Cleveland Clinic and for your return trip home. 

Getting Around Cleveland

Find parking, lodging and transportation information in the Cleveland area.

Ground Transportation

If you need ground transportation for other reasons, you can view a map of the Cleveland Clinic or the city of Cleveland.

While you are at Cleveland Clinic, your Global Patient Services coordinator can help you arrange for ground transportation:

  • To and from the airport to Cleveland Clinic
  • To and from your hotel
  • To and from your medical appointments

Limousine Services

  • Shima Limousine: (888) 546-6288
  • Thomas Limousine: (800) 799-5001

Taxi Cab Services

  • Ace Taxi Service: (216) 361-8700
  • ABC Taxi Company: (216) 651-7777
  • Cleveland Cab Company: (216) 856-0867
  • United Cab Company: (216) 398-9000

Car Rentals

Some car rental companies offer discounts for Cleveland Clinic patients, so be sure to ask. You will need a valid driver's permit from your home country to rent a car. If your driver's license is not in English, you will need to obtain an International Driving Permit.

  • Avis: (800) 352-7900
  • Budget: (800) 214-6094
  • Enterprise: (855) 266-9565 / Cleveland Clinic discounted rate available
  • Hertz: (800) 654-4173 / Cleveland Clinic discounted rate available
  • Thrifty: (877) 283-0898

Medical Concierge 

Are you traveling out-of-state to come to Cleveland Clinic? Our Medical Concierge team is here to help you prior to your arrival. After your medical appointment is scheduled, our patient representatives can help with any additional arrangements including:

  • Sharing hotel or lodging options in Cleveland
  • Sharing options for transportation to and from the airport and hospital
  • Making interpreter arrangements for appointments
  • Coordinating multiple medical appointments for one stay

Contact Information

The Medical Concierge team can be reached at (216) 445-5580 or (800) 223-2273, ext. 5580 (toll-free), or by email at medicalconcierge@ccf.org. You can also schedule an appointment online. 

If you wish to book travel arrangements you can do so by contacting American Express Global Business Travel directly. This full-service travel bureau offers airline, lodging and car rental reservations.

Parking

Parking Services Office

Parking Services can help you 24 hours a day by providing:

  • Battery Starts
  • Key Retrieval
  • Tire Change
  • Tire Inflation
  • Lost Car
  • Driving Directions

Location and Contact

The Parking Services Office is located at the JJ North Office in the basement. You can call Parking Services at (216) 444-2255 Monday through Friday from 7 a.m. to 4:30 p.m.

Parking Garages

Rates

  • 0 to 1 hour = $0
  • 1 to 2 hours = $4
  • 2 to 3 hours = $6
  • 3 to 4 hours = $8
  • Over 4 hours = $10 (daily maximum)
  • Lost or damaged ticket pays maximum rate

Locations

Surface Lots

Rates

  • 0 to 1 hour = $0
  • 1 to 2 hours = $4
  • 2 to 3 hours = $6
  • 3 to 4 hours = $8
  • Over 4 hours = $10 (daily maximum)
  • Lost or damaged ticket pays maximum rate.


Locations

  • Mellen Center Lot located at E. 89th Street
  • Emergency Lot located at E. 90th Street and Cedar
  • 102nd Lot
  • Imaging Lot located at E. 105th Street and Carnegie 

Valet 

Valet Locations and Hours

  • Main Entrance (E. 93rd Street): Mon. - Sun., 24 hours
  • Crile Building (E. 100th Street): Mon. - Fri., 6 a.m. to 6 .p.m.
  • Cole Eye Building: Mon. - Fri., 6 a.m. to 6 .p.m.
  • Emergency Department: Mon. - Fri., 6 a.m. to 6 .p.m.
  • Glickman Building (E. 96th Street): Mon. - Fri., 6 a.m. to 6 .p.m.
  • Mellen Lot (E. 89th Street): Mon. - Fri., 7:30 a.m. to 5:30 p.m.
  • Taussig Building: Mon. - Fri., 6 a.m. to 6 .p.m.

Rates

  • Regular = $12
  • Handicapped/Seniors = $10
  • Lost or damaged ticket pays maximum rate. To retrieve your car after hours, please call (216) 636-6079, or ext. 66079 from a house phone. 

*Validations are accepted at all valet locations. Self-park coupons are not accepted at valet.
*To retrieve your car after hours, please call 216.636.6079, or ext. 66079 from a house phone.

Discounts

If you expect frequent visits to the campus, self-park discount coupon options are available. Purchase self-park discount coupon options from:

  • All Valet Cashier Desks
  • Parking Services Office (open Monday through Friday from 7 a.m. to 4:30 p.m., JJ North Office Basement)

Discounted rates are as follows:

  • 5-Day Passes (5 tickets) = $30
  • 7-Day Unlimited Pass = $30
  • 30-Day Unlimited Pass = $100 

*Coupons are valid for use in self-park facilities only (not accepted at a valet). 

Shuttles

Patient Shuttle

Shuttle busses provide transportation on Cleveland Clinic main campus to help patients and visitors travel between appointments.

The bus stops in front of the Main Entrance, Crile Building (A), and other main campus locations every 15-20 minutes. Hours are Monday through Friday from 7 a.m. to 6 p.m. 

To contact the dispatcher call (216) 444-8484. A shuttle bus schedule is also available. 

NOTE: White Line Shuttle is available Monday through Friday between 4:45 a.m. and 12:30 a.m. (For those using a wheelchair or other mobility device or who need to use a lift to enter the shuttle.) Please call (216) 444-8484 to request.

Wheelchairs

Wheelchairs are available for use on the Clinic Campus. Call Patient Transportation at (216) 444-5763 to assist you, or visit Desk J1. Available 24 hours a day.

Wheelchair Vans

Cleveland Clinic provides a specially equipped van to transport patients in wheelchairs to certain locations on campus. Call (216) 445-3114 for more information.

Hospitality Service

Hospitality Service connects Main Campus visitors with:

  • Cleveland Museum of Art
  • Cleveland Botanical Garden
  • Cleveland Museum of Natural History
  • Western Reserve Historical Society

To request this service while at Main Campus, please call the dispatcher at (216) 444-8484.

Public Transportation

RTA (Public Busses)

The Greater Cleveland Regional Transit Authority (RTA) is the largest transit agency in Ohio, providing transportation for Cleveland and the surrounding suburbs of Cuyahoga County. For more information, call (216) 566-5100. Available 24 hours a  day.

Nearby Cleveland Clinic RTA stops:

  • Euclid Avenue at Clinic Drive
  • Carnegie at East 100th Street

Route cards are available at Welcome Desks.

RTA Healthline

RTA Healthline offers bus service down 6.8 miles of Euclid Ave., and connects Cleveland Clinic to downtown Cleveland.

Taxis or Limos

We are happy to arrange cabs or limos at any of the Service Convenience Centers. For more information, call (216) 445-3114. Hours vary.

Lodging

*When calling to make a reservation at any of these hotels, inform them you are a Cleveland Clinic patient so as to get the special Cleveland Clinic rate.

On Cleveland Clinic's Main Campus

The InterContinental Hotel & Conference Center Cleveland

9801 Carnegie Avenue
Cleveland, OH 44106
T: (216) 707-4100
Reservations: (877) 707-8999 (toll-free)
Hours: 24 hours

The Intercontinental Hotel and Conference Center is connected to Cleveland Clinic's campus.

The InterContinental Suites Hotel

8800 Euclid Avenue
Cleveland, OH 44106
T: (216) 707-4300
Reservations: (877) 707-8999
Hours: 24 hours

The InterContinental Suites Hotel is located on the Cleveland Clinic main campus.

Holiday Inn Cleveland Clinic

8650 Euclid Avenue 
Cleveland, OH 44106
T: (216) 707-4200 / (844) 748-2877 (toll-free)
Hours: 24 hours

The Holiday Inn Cleveland Clinic is located on the Cleveland Clinic main campus.

Specialized Accommodations

*Patients may need to meet certain criteria to be eligible for lodging at these facilities.

Ronald McDonald House

10415 Euclid Ave
Cleveland, OH 44106
T: (216) 229-5758
Hours: 24 hours

The Ronald McDonald House is a "home-away-from-home" for children facing cancer and their families. The building is located adjacent to Cleveland Clinic.

Hope Lodge

11432 Mayfield Road
Cleveland, OH 44106
T: (216) 444-6552
Hours: 8:30 a.m. to 5 p.m. on Monday through Friday

Patients and their caregivers who are traveling more than 40 miles from home to their outpatient treatment can stay at the Hope Lodge, a service of the American Cancer Society, for no charge. 

The Transplant House of Cleveland

2007 E. 115th Street
Cleveland, OH 44106
T: (216) 938-9553
Hours: 24 hours

The Transplant House of Cleveland provides temporary and affordable housing for organ transplant patients and their families visiting Cleveland for medical care. 

National Corporate Housing

T: (216) 927-8800
E: Care@NationalCorporateHousing.com
Hours: Monday through Friday from 8:30 a.m. to 5 p.m.

National Corporate Housing offers fully furnished apartments for temporary stays.

Hospitality Homes of Cleveland

T: (216) 518-0404 / (941) 966-5793
Hours: 7 days a week from 7 a.m. to 11 p.m.

A nonprofit organization, Hospitality Homes of Cleveland can provide families receiving medical care in the Cleveland area with host homes, or with volunteers who open their homes. The homes are located within a 15 mile radius of Cleveland Clinic.

Your First Appointment

What to Expect

Before Your Appointment

Depending upon the reason for your doctor's visit, this checklist can help you prepare.

1. Gather documents to bring to your doctor's visit:

  • Copies of any tests, x-rays, or medical histories relating to your medical problem.
  • Completed medical history questionnaire.
  • A list of all current medications taken on a regular basis, including over-the-counter and herbal medications.

2. Review any special directions from your doctor about diet or medication restrictions prior to your appointment.
3. Ask friends or relatives to accompany you if you wish. Depending on the type of appointment you have, you may need someone to take you home.
4. 
Bring a sweater or coat. Our buildings are kept cool to protect and ensure the proper function of medical equipment.

During Your Appointment

To make the most of your appointment, be sure to ask your doctor any questions or express any concerns you have. Not sure what to ask? Find suggestions about what questions to ask your doctor:

After Your Appointment

What to expect after your appointment:

  • If you need to see another doctor, we will make every effort to schedule additional tests and consultations at the earliest available time.
  • If you need to be hospitalized, we will coordinate admitting arrangements and provide the hospital with information prior to your arrival.

Cleveland Clinic Admissions

Your doctor may recommend you be admitted to Cleveland Clinic. If so, you may have questions. Our Admissions page has the information you need to make your stay as easy and comfortable as possible. Read our 2015 Patients and Visitor's Guide and watch our New Patient video for additional information.

Admissions

It's normal to feel anxious about staying in the hospital. Please know you're not alone. You will have an entire healthcare team focused on your safety and well-being. We encourage you to view the new patient video and read the 2015 Patient and Visitors' Guide, to help you understand more about your hospital stay. The information will be useful for you and your family.

What Do I Bring?

You will only need essential items, such as:

  • Sleepwear
  • Slippers
  • Toiletries
  • Any equipment used in your care (i.e., crutches, prosthetics, C-pap machine, hearing aids, eyeglasses, etc.)

*Should you need any additional personal care items, these can be purchased in our hospital gift shops.

What Paperwork Should I Bring?

Please provide our hospital caregivers:

  • A list of all medications, supplements or herbals, including dosages
  • Living Will (if you have one)
  • Durable Power of Attorney for Healthcare (if you have one)
  • Any physician orders
  • Any preadmission paperwork

What Shouldn't I Bring?

  • Large sums of money. Please do not keep more than $5 in your room.
  • Jewelry. If you are admitted without advance preparation, ask family members or friends to take home your jewelry.
  • Other valuables. For safety reasons, electronics, laptops, iPods and iPads should not be kept in your possession while in the hospital. Cleveland Clinic is not responsible for lost or stolen items.

When Can My Family and Friends Visit Me?

Cleveland Clinic has a 24-hour visitation policy. However, there may be times when visitation may need to be limited. Please read our 2015 Patient and Visitors' Guide for more information. Additional information about your stay at Cleveland Clinic is also available online.

Questions to Ask Your Doctor

We encourage you to be fully informed about your health. Below, find suggested questions to ask your doctor. They may or may not relate to you, depending upon the disease or condition.

About Your Symptoms or Diagnosis:

  • What is the disease or condition?
  • How serious is my disease or condition and how will it affect my home and work life?
  • What is the short-term and long-term prognosis for my disease or condition?
  • What caused the disease or condition?
  • Is there more than one disease or condition that could be causing my symptoms?
  • Should I be tested for a certain disease or condition?
  • What symptoms should I watch for?
  • How can I be tested for a disease or condition, and what will these tests tell me?
  • What tests will be involved in diagnosing my disease or condition?
  • How safe and accurate are the tests?
  • When will I know the test's results?
  • Will I need more medical tests?
  • Do I need a follow-up visit and if so, when?
  • Do I need to take precautions to avoid infecting others?
  • How is the disease or condition treated?

About Your Treatment:

  • What are my treatment options?
  • How long will the treatment take?
  • What is the cost of the treatment?
  • Which treatment is most common for my disease or condition?
  • Is there a generic form of my treatment and is it as effective?
  • What side effects can I expect?
  • What risks and benefits are associated with the treatment?
  • What would happen if I didn't have any treatment?
  • What would happen if I delay my treatment?
  • Is there anything I should avoid during treatment
  • What should I do if I have side effects?
  • How will I know if the medication is working?
  • What would I do if I miss a dose of medication?
  • Will my job or lifestyle be affected?
  • What is my short-term and long-term prognosis?

If You Need Surgery:

  • Why do I need surgery?
  • What surgical procedure are you recommending?
  • Is there more than one way of performing this surgery?
  • Are there alternatives to surgery?
  • How much will surgery cost?
  • What are the benefits of having surgery?
  • What are the risks of having surgery?
  • What if I don't have this surgery?
  • Where can I get a second opinion?
  • What kind of anesthesia will I need?
  • How long will it take me to recover?
  • What are your qualifications?
  • How much experience do you have performing this surgery?
  • How long will I be in the hospital?

*Sources: Agency for Healthcare Research and Quality; wrongdiagnosis.com

Insurance

We accept the following insurance and contracted managed care plans at Cleveland Clinic's main campus, community hospitals and family health centers.

*The list is for reference purposes only and is subject to change. Check with your health plan to confirm that Cleveland Clinic is included.

If a particular hospital isn't on your health plan, but you feel strongly about accessing care there, you can:

  • Appeal to your insurance review board
  • Look for organizations that will offer financial assistance
  • Negotiate a payment plan with the hospital. Ask your insurance company representative or the hospital's financial counselors for further information.

For questions about insurance coverage and specific plan products including Medicare and our Las Vegas location, please contact your insurance carrier directly.

Questions Regarding Your Insurance

If you have any questions regarding your insurance, please call toll-free at (844) 500-9451 or email InsuranceHelp@ccf.org to speak with a Financial Counselor.

 

Services and Amenities

Pharmacies

Fill prescriptions and find medications, post-surgical supplies, skin care products, compression hosiery and more. The Pharmacies listed directly below may also be reached at (216) 445-MEDS (6337). 

Beachwood Family Health Center Pharmacy
1st Floor of Lobby
T: (216) 839-3270
Hours: Mon. - Fri., 8 a.m. to 6 p.m.

Crile Pharmacy
2nd Floor of A Building
T: (216) 636-0761
Hours: Mon. - Fri., 8 a.m. to 6 p.m.

Euclid Avenue Pharmacy
1st Floor of Visitor Parking Garage #1
T: (216) 636-0760
Hours: Mon. - Fri., 8 a.m. to 8 p.m. and Sat., 9 a.m. to 3 p.m.

Fairview Health Center Pharmacy
18099 Lorain Road
Cleveland, OH 44111
T: (216) 476-7119
Hours: Mon. - Fri., 8 a.m. to 6 p.m.

Lutheran Ambulatory Pharmacy
Ground Floor, next to Registration
1730 West 25th Street
Cleveland, Ohio 44113
T: (216) 696-7055

Marymount Family Pharmacy
Medical Office Building Suite 151
Entrance 3
T: (216) 587-8822
Hours: Mon. - Fri., 9 a.m. to 6 p.m. and Sat., 9 a.m. to 1 p.m.

Medina Ambulatory Pharmacy
Medina Hospital Main Entrance
T: (330) 721-5490
Hours: Mon. - Fri., 9 a.m. to 5 p.m.

Strongsville Family Health Center Pharmacy
1st Floor Lobby
T: (440) 878-3125
Hours: Mon. - Thurs., from 9 a.m. to 8 p.m. and Tues., Wednes., Fri., 9 a.m. to 5:30 p.m.

Surgical Pharmacy
1st Floor of P Building
T: (216) 636-0762
Hours: Mon. - Fri., 9 a.m. to 5 p.m.

Taussig Cancer Center
1st Floor of R Building
T: (216) 636-0763
Hours: Mon. - Fri., from 9 a.m. to 5 p.m.

Shopping and Dining

A map of the shops on the Cleveland Clinic main campus. 


Cleveland Clinic Wellness Store

Healthy living products, including vitamins, cosmetics and lotions. You can stop in the store Mon. to Fri. from 8 a.m. to 7 p.m. and Sat. from 10 a.m. to 4 p.m., or order online. Located in Building H, Floor 1. For more questions or information, call (216) 444-0247.

Green Roots Collection

Life is Good clothing and gift products, including men's and women's Merino clothing from New Zealand. Located in Building H, Floor 1 on Mon. to Fri. from 8 a.m. to 7 p.m., Sat. from 11 a.m. to 5 p.m. and Sun. 12 p.m. to 4 p.m. For more questions or information, call(216) 229-4211.

Joseph-Beth Gift Shop

Flowers, books and magazines, gifts, cards, and healthy snacks. Located in Building J. Hours are Mon. to Fri. from 7 a.m. to 8 p.m. and Sat. and Sun. from 10 a.m. to 5 p.m.

InterContinental Hotel and Conference Center Gift Shop

Books, toiletries, over-the-counter medicines, cosmetics, accessories and snacks. Open Mon. to Fri. from 9 a.m. to 5 p.m. For more questions or information, call (216) 707-4300.

Union Eye Care

A convenient place to fill glasses prescriptions. Located in Building i. Hours are Mon. to Fri. from 9 a.m. to 5 p.m. For more questions or information, call (216) 444-5884.

Restaurants

Au Bon Pain

French-inspired artisan breads, pastries, sandwiches, soups, salads.

The first location is in Building J and is open 24 hours a day, 7 days a week. For questions or more information, call (216) 721-6473.

The second location is in Building A and is open Mon. to Fri. from 6 a.m. to 6 p.m. For questions or more information, call (216) 421-8672.

Bikur Cholim Hospitality Room

Kosher pantry (kept locked). Jewish community members can receive access from Bikur Cholim at (216) 320-1771 or Sora Shapiro at (216) 406-6608. Located in Building M - Room M1-006 and open 24 hours a day, 7 days a week.

C2 Cultural Cuisine

Cultural cuisine inspired by the bountiful European, North African and Middle Eastern countries surrounding the Mediterranean Sea. Located in the InterContinental Hotel Suites Restaurant. The restaurant is open daily from 6:30 a.m. to 11 p.m. and the bar is open daily from 11 a.m. to 11 p.m. For questions or more information, call (216) 707-4054.

Cafeteria

Grab & Go, homemade soups, salads, desserts and bottled beverages. Located in Building H and open from 6:30 a.m. to 7 p.m.

Four Corner's Cafe

Lunch and dinner including four stations: carving, grill, pasta and salad bar. Located in Building H near the ATM machine, formerly the Doctor's Dining Room, and open Mon. to Fri. from 10:30 a.m. to 2:30 p.m.

Garden Cafe

Fresh pastries, coffee and hot cereal for breakfast. Omelets available Tues. to Fri. Deli sandwiches, soups, fruit cups, yogurt, available for lunch. Located in Building P, Floor 1 on Mon. to Fri. from 7:30 a.m. to 2:30 p.m. For questions or more information, call (216) 445-3869.

Moca Cafe and Bar

Fast casual, modern comfort. Open for breakfast, lunch and dinner with a menu featuring pizzas, sandwiches and burgers, as well as a few classic pasta dishes. Bar, lounge and seasonal patio dining. Located in the Holiday Inn Cleveland Clinic. Breakfast is available from 6:30 a.m. to 10:30 a.m., lunch from 10:30 a.m. to 4 p.m., dinner from 4 p.m. to 10 p.m., and the bar from 3 p.m. to 11 p.m. For questions or more information, call (216) 707-4200.

Moe's Southwest Grille

Burritos, quesadillas, tacos, quesadilla bowls and salads. Located in Building H and open daily from 10:30 a.m. to 8 p.m. For questions or more information, call (216) 444-9691.

North Coast Cafe

Appetizers, salads, entrees, and buffet including carving station. Reservations encouraged and valet service available. Located in the InterContinental Hotel Main Entrance. Breakfast is served from 6:30 a.m. to 10:30 a.m. and lunch from 11 a.m. to 2:30 p.m. For questions or more information, call (216) 707-4051.

R Bistro

Pastry and coffee in the morning. Lunches include hot entrees, salad bar, grab-and-go sandwiches and soups. Located in Building R, Floor 1 and open daily from 7:30 a.m. to 2 p.m. For questions or more information, call (216) 445-3869.

Starbucks

Large, modern location with seating. Specialty coffee drinks, snacks and gift items. Located in Building H and open 24 hours a day, 7 days a week.

Subway

Breakfast flatbreads, subs and salads. Located in L, Building H and open Sun. to Fri. from 7 a.m. to 11 p.m. and Sun. from 7 a.m. to 8 p.m. For questions or more information, call (216) 444-9845.

Table 45

Chef Zachary Bruell offers a cross-cultural blend of cooking styles from North Africa, South America, Europe and Asia. Located in the InterContinental Hotel. Lunch is served from 11 a.m. to 2:30 p.m. and dinner from 3 p.m. to 11 p.m. For questions or more information, call (216) 707-4045.

Banking

ATM Locations

  • First floor of the Sydell and Arnold Miller Family Pavilion, near the skyway elevators
  • First floor corridor between M and H buildings
  • Crile (A) building lobby
  • Surgical Center (P building) lobby
  • Skyway between the Crile (A) building and main hospital buildings
  • W.O. Walker Center lobby
  • Emergency (E) building lobby
  • Intercontinental Hotel, lobby
  • Intercontinental Suites, lobby

*All ATMs open 24 hours a day. Stamps can be purchased at any ATM location.

Banks

KeyBank Branch, Cleveland Clinic Main Campus
Location: Sydell and Arnold Miller Family Pavillion
T: (216) 229-2189
Hours: Monday through Thursday from 9 a.m. to 4:30 p.m. 
ATM: Located at 2010 E90th St and 2049 E 100th St / Open 24 hours

Cashier

Cash checks, obtain change, buy discount parking passes or pay hospital bills. Located at Desk H11 and open Mon. to Fri. from 8 a.m. to 5 p.m. For questions or more information, call (216) 444-6848.

Mail, Fax, Phone, Wi-Fi

These services are conveniently located on Cleveland Clinic main campus.

Mail

Provides stamps, envelopes, postcards and a scale. Located on the first floor, T Building, near Euclid Ave. entrance and open Mon. to Sat. from 7 a.m. to 5 p.m. For questions or more information, call (216) 444-5353.

Airborne Express and blue U.S. Postal Service boxes located outside the Cleveland Clinic Pharmacy and on the East 100th Street side of the Crile (A) Building.

Fax

Located in the Service Convenience Center in Building H, lobby. Open Mon. to Fri. from 8 a.m. to 6 p.m. For questions or more information, call (216) 445-9754.

Telephones

Beige house phones reach any Cleveland Clinic number. Dial the last five digits of the phone number. For example: To reach 444-1234 on a house phone, dial 41234.

Wi-Fi

There is free wireless access to the Internet in most parts of the Cleveland Clinic main campus. Some areas get better reception than others. Available 24 hours a day.

Childcare

Drop-in child care is available for patients or visitors who need temporary child care while at Cleveland Clinic main campus. Cleveland Children's Academy accepts children from 6 weeks to 12 years of age, based on space availability. Located at 1891 E. 93rd St. (corner of Chester Ave.). For questions or more information, call (216) 229-1655.

Activities Around Main Campus

The Cleveland Clinic offers many activities for patients and visitors to participate in during their stay. More information about the activities available around the main campus can be found online.

Support Groups

Cleveland Clinic has numerous support groups for patients and their families.

Caring Bridge

What is CaringBridge.org?

Founded in 1997, CaringBridge is a nonprofit organization that connects a patient's entire community, creating a network of support for everyone involved. Its mission is to amplify the love, hope and compassion in the world, making each health journey easier.

What is a CaringBridge website?

A CaringBridge website is a free, private website that connects family and friends during any type of significant health challenge, such as cancer, premature birth and serious injury. A CaringBridge website:

  • Eases the burden of updating family and friends about a loved one's condition
  • Connects a patient's entire community, creating a network of support for everyone involved

What can be included on a CaringBridge website?

Each website is unique - authors select their website design and add health updates and photos to share their story. Visitors leave messages of love and support in the guestbook. Authors add health updates and photos to share their story while visitors leave messages of love and support in the guestbook.

Therapy

Find complementary and alternative programs and therapies to help you manage your health and foster wellness.

Wellness Program

The Reflections Wellness Program offers treatments to cancer patients to reduce anxiety and promote healing. All sessions are private. Includes:

  • Reflexology
  • Guided imagery
  • Reiki
  • Facial treatment
  • Makeovers

To find out more information about Reflections Wellness call (216) 444-3527.

Spiritual Services

Cleveland Clinic offers access spiritual services, including chaplains of various faiths, places of worship, worship schedule, and prayer resources. More information can be found online.

 

Social Work

Our social workers address concerns and informational needs of patients and families. We provide:

  • Individual, family, and group counseling
  • Referrals to local community and national organizations and support groups
  • Financial assistance information, including Supplemental Security Income and Medicaid
  • Lodging information
  • Employment and disability benefit information
  • Governmental agency and program information (for people with disabilities) including the Social Security Administration and Medicare
  • Advocacy (Access to needed information, services, and resources)
  • Advance Directives information and assistance
  • Bereavement resources

To contact Social Work call (216) 444-6552.

Language Access Services

Non-English Speaking Individuals
Language interpreters for those who speak English less than very well are provided at no charge. This service is provided to patients and their companions at all Cleveland Clinic locations, 24 hours a day, 7 days a week. Both over-the-phone interpreter services and on-site interpreters are accessible.

Deaf and Hard-of-Hearing Individuals
Deaf patients and/or their companions who use American Sign Language (ASL) are provided Sign Language interpreters at no charge. On-site interpreters are available for scheduled appointments at all locations, 24 hours a day, 7 days a week. Video Remote Interpreting (VRI) is also offered at all Cleveland Clinic hospitals and most Family Health Centers. This technology provides quick access to remote ASL interpreters.

For more information about Language Access Services call Global Patient Services Dispatch at (216) 445-7044 or the TTY line at (216) 444-0261.

Why choose us?

We are a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education.

The mission of Cleveland Clinic is to provide better care of the sick, investigation into their problems, and further education of those who serve.

Objectives

To carry out this mission and foster the group practice of medicine, Cleveland Clinic must:

  • Excel in specialized medical care supported by comprehensive research and education
  • Develop, apply, evaluate and share new technology
  • Attract the best qualified medical, scientific and support staff
  • Excel in service
  • Provide efficient access to affordable medical care
  • Ensure that Cleveland Clinic quality underlies every decision.

The Founder's Vision

The vision of Cleveland Clinic: Striving to be the world's leader in patient experience, clinical outcomes, research and education.

When Cleveland Clinic welcomed its first patients on February 28, 1921, its mission was clearly in place: "Better care of the sick, investigation into their problems and further education of those who serve."

The doctors who founded Cleveland Clinic, drawing from military medicine, believed in diverse specialists working and thinking as a unit. This kind of cooperation, efficiency and shared vision has fostered excellence in patient care, research and education. These principles endure today at Cleveland Clinic, a nonprofit group practice.

Statement of Values

Cleveland Clinic was established by visionary leaders who believed in simple, guiding principles. Six fundamental values form the foundation of the Cleveland Clinic's culture:

  • Quality.  We maintain the highest standards and achieve them by continually measuring and improving our outcomes.
  • Innovation.  We welcome change, encourage invention and continually seek better, more efficient ways to achieve our goals.
  • Teamwork.  We collaborate and share knowledge to benefit patients and fellow caregivers for the advancement of our mission.
  • Service.  We strive to exceed our patients' and/or fellow caregivers' expectations for comfort and convenience.
  • Integrity.  We adhere to high moral principles and professional standards by a commitment to honesty, confidentiality, trust, respect and transparency.
  • Compassion.  We demonstrate our commitment to world-class care by providing a caring and supportive environment for our patients, patients' families and fellow caregivers.

Children's & Pediatric Institute 

Cleveland Clinic Children's is dedicated to medical, surgical and rehabilitative care of infants, children and adolescents. The staff uses the latest technology and most recent research to achieve the best possible outcomes.

Children's has more than 300 pediatric specialists who are leaders in research for cardiac care, neurological conditions, digestive diseases and other conditions. More than 80 of our staff are annually named as "Best Doctors" by their peers. Cleveland Clinic Children's  is consistently rated among the "Best Children's Hospitals" by U.S. News & World Report(TM).

Why Choose Us?

At Cleveland Clinic Children's, every child receives world-class care. At our main campus in the heart of Cleveland, Ohio, as well as at our community hospitals and Family Health Centers located throughout northern Ohio, children and families receive compassionate care from nationally and internationally renowned pediatricians and pediatric sub-specialists.

  • More than 300 pediatric medical and surgical specialists staffing 429 inpatient beds and 43 outpatient clinics forming the Cleveland Clinic Children's network, providing over 650,000 outpatient visits, 17,000 hospital admissions, 10,000 surgeries, and accepting over 1,400 hospital transfers per year.
  • Cleveland Clinic Children's has consistently ranked among the "Best Children's Hospitals" by U.S. News and World Report.
  • Our pediatric cardiology, gastroenterology and neurology and neurosurgery programs ranked as the best in Northeast Ohio and among the top programs in the United States.

Our goal is to have the children and adolescents we care for back on their feet and living a normal life as quickly as possible. A skilled team of medical professionals using state-of-the art technology and programs are working toward achieving that goal every day.