The Cleveland Clinic

At Cleveland Clinic’s Taussig Cancer Institute more than 250 highly skilled doctors, nurses and other healthcare professionals provide advanced cancer care to thousands of patients each year. Ranked No. 1 in Ohio and No. 8 in the U.S. by U.S. News & World Report, our cancer center provides a range of services to patients including clinical trials and internationally-recognized cancer research efforts ensuring patients have access to the latest advances in cancer treatment, as well as a range of support programs helping patients navigate the challenges associated with a cancer diagnosis.

Location and Contact

Taussig Cancer Institute
2010 E 90th St.
Cleveland, OH 44195
T: (866) 223-8100
Website: my.clevelandclinic.org/services/cancer

Children's & Pediatric Institute 
Cleveland Clinic Main Campus

9500 Euclid Avenue
Cleveland, Ohio 44195
T: (216) 444-2273 / (800) 223-2273
Website: my.clevelandclinic.org/childrens-hospital

Cleveland Clinic
Main Campus
9500 Euclid Ave
Cleveland, OH 44195
T: (800) 223.2273 
Website: my.clevelandclinic.org/ 
Campus Map

Helpful Phone Numbers

  • Appointments for New Patients: (216) 444-CARE (2273)
  • Reach a Patient: (216) 444-2200 / (800) 223-2273 (toll-free)
  • Visiting Hours: 24 hours a day, 7 days a week
  • Request Medical Records: (844) 203-8777
  • Billing Questions: (866) 621-6385

Cancers Treated

  • Bladder Cancer
  • Brain Tumors
  • Breast Cancer
  • Gynecological Cancers
  • Head and Neck Cancers
  • Lung Cancer
  • Lymphoma
  • Ocular Melanoma
  • Pediatric Cancer
  • Prostate Cancer
  • Sarcoma
  • Skin Cancer

Directions

Driving

Flying

Airports

Cleveland Hopkins International Airport

The main airport in Cleveland. Located approximately 23 minutes (16 miles) from Cleveland Clinic.

Location & Contact
5300 Riverside Drive
Cleveland, OH 44135
T: (216) 265-6000

Burke Lakefront Airport

An executive airport for smaller planes and jets. Burke Lakefront Airport is located 16 minutes (5 miles) from Cleveland Clinic.

Location & Contact
1501 N. Marginal Road
Cleveland, OH 44114
T: (216) 781-6411

Airlines

You can use the following airlines to make travel arrangements to Cleveland Clinic and for your return trip home. 

Getting Around Cleveland

Find parking, lodging and transportation information in the Cleveland area.

Ground Transportation

If you need ground transportation for other reasons, you can view a map of the Cleveland Clinic or the city of Cleveland.

While you are at Cleveland Clinic, your Global Patient Services coordinator can help you arrange for ground transportation:

  • To and from the airport to Cleveland Clinic
  • To and from your hotel
  • To and from your medical appointments

Limousine Services

  • Shima Limousine: (888) 546-6288
  • Thomas Limousine: (800) 799-5001

Taxi Cab Services

  • Ace Taxi Service: (216) 361-8700
  • ABC Taxi Company: (216) 651-7777
  • Cleveland Cab Company: (216) 856-0867
  • United Cab Company: (216) 398-9000

Car Rentals

Some car rental companies offer discounts for Cleveland Clinic patients, so be sure to ask. You will need a valid driver's permit from your home country to rent a car. If your driver's license is not in English, you will need to obtain an International Driving Permit.

  • Avis: (800) 352-7900
  • Budget: (800) 214-6094
  • Enterprise: (855) 266-9565 / Cleveland Clinic discounted rate available
  • Hertz: (800) 654-4173 / Cleveland Clinic discounted rate available
  • Thrifty: (877) 283-0898

Medical Concierge 

Are you traveling out-of-state to come to Cleveland Clinic? Our Medical Concierge team is here to help you prior to your arrival. After your medical appointment is scheduled, our patient representatives can help with any additional arrangements including:

  • Sharing hotel or lodging options in Cleveland
  • Sharing options for transportation to and from the airport and hospital
  • Making interpreter arrangements for appointments
  • Coordinating multiple medical appointments for one stay

If you wish to book travel arrangements you can do so by contacting American Express Global Business Travel directly. This full-service travel bureau offers airline, lodging and car rental reservations.

Location & Contact
T: (216) 445-5580 / (800) 223-2273, ext. 5580 (toll-free)
E:  medicalconcierge@ccf.org
Schedule an Appointment: Online Appointment Request

Parking

Parking Services Office

Parking Services can help you 24 hours a day by providing:

  • Battery Starts
  • Key Retrieval
  • Tire Change
  • Tire Inflation
  • Lost Car
  • Driving Directions

Location & Contact
JJ North Office, Basement
T: (216) 444-2255
Hours: Monday through Friday from 7 a.m. to 4:30 p.m.

Parking Garages

Rates

  • 0 to 1 hour = $0
  • 1 to 2 hours = $4
  • 2 to 3 hours = $6
  • 3 to 4 hours = $8
  • Over 4 hours = $10 (daily maximum)
  • Lost or damaged ticket pays maximum rate

Locations

Surface Lots

Rates

  • 0 to 1 hour = $0
  • 1 to 2 hours = $4
  • 2 to 3 hours = $6
  • 3 to 4 hours = $8
  • Over 4 hours = $10 (daily maximum)
  • Lost or damaged ticket pays maximum rate.


Locations

  • Mellen Center Lot located at E. 89th Street
  • Emergency Lot located at E. 90th Street and Cedar
  • 102nd Lot
  • Imaging Lot located at E. 105th Street and Carnegie 

Valet 

Rates

  • Regular = $12
  • Handicapped/Seniors = $10
  • Lost or damaged ticket pays maximum rate. To retrieve your car after hours, please call (216) 636-6079, or ext. 66079 from a house phone. 

Validations are accepted at all valet locations. Self-park coupons are not accepted at valet.

Locations and Hours

Main Entrance
E. 93rd Street
Hours: Monday through Sunday, 24 hours

Crile Building
E. 100th Street
Hours: Monday through Friday from 6 a.m. to 6 .p.m.

Cole Eye Building
Hours: Monday through Friday from 6 a.m. to 6 .p.m.

Emergency Department
Hours: Monday through Friday from 6 a.m. to 6 .p.m.

Glickman Building
E. 96th Street
Hours: Monday through Friday from 6 a.m. to 6 .p.m.

Mellen Lot
E. 89th Street
Hours: Monday through Friday from 7:30 a.m. to 5:30 p.m.

Taussig Building
Hours: Monday through Friday from 6 a.m. to 6 .p.m.

Discounts

If you expect frequent visits to the campus, self-park discount coupon options are available. Purchase self-park discount coupon options from:

  • All Valet Cashier Desks
  • Parking Services Office (open Monday through Friday from 7 a.m. to 4:30 p.m., JJ North Office Basement)

Discounted rates are as follows:

  • 5-Day Passes (5 tickets) = $30
  • 7-Day Unlimited Pass = $30
  • 30-Day Unlimited Pass = $100 

Coupons are valid for use in self-park facilities only (not accepted at a valet). 

Shuttles

Patient Shuttle

Shuttle busses provide transportation on Cleveland Clinic main campus to help patients and visitors travel between appointments.

The bus stops in front of the Main Entrance, Crile Building (A), and other main campus locations every 15-20 minutes. Hours are Monday through Friday from 7 a.m. to 6 p.m. 

To contact the dispatcher call (216) 444-8484. A shuttle bus schedule is also available. 

NOTE: White Line Shuttle is available Monday through Friday between 4:45 a.m. and 12:30 a.m. (For those using a wheelchair or other mobility device or who need to use a lift to enter the shuttle.) Please call (216) 444-8484 to request.

Wheelchairs

Wheelchairs are available for use on the Clinic Campus. Call Patient Transportation at (216) 444-5763 to assist you, or visit Desk J1. Available 24 hours a day.

Wheelchair Vans

Cleveland Clinic provides a specially equipped van to transport patients in wheelchairs to certain locations on campus. Call (216) 445-3114 for more information.

Hospitality Service

Hospitality Service connects Main Campus visitors with:

  • Cleveland Museum of Art
  • Cleveland Botanical Garden
  • Cleveland Museum of Natural History
  • Western Reserve Historical Society

To request this service while at Main Campus, please call the dispatcher at (216) 444-8484.

Public Transportation

RTA (Public Busses)

The Greater Cleveland Regional Transit Authority (RTA) is the largest transit agency in Ohio, providing transportation for Cleveland and the surrounding suburbs of Cuyahoga County. For more information, call (216) 566-5100. Available 24 hours a  day.

Nearby Cleveland Clinic RTA stops:

  • Euclid Avenue at Clinic Drive
  • Carnegie at East 100th Street

Route cards are available at Welcome Desks.

RTA Healthline

RTA Healthline offers bus service down 6.8 miles of Euclid Ave., and connects Cleveland Clinic to downtown Cleveland.

Taxis or Limos

We are happy to arrange cabs or limos at any of the Service Convenience Centers. For more information, call (216) 445-3114. Hours vary.

Lodging

*When calling to make a reservation at any of these hotels, inform them you are a Cleveland Clinic patient so as to get the special Cleveland Clinic rate.

On Cleveland Clinic's Main Campus

The InterContinental Hotel & Conference Center Cleveland

Connected to Cleveland Clinic's campus via walkway, the Intercontinental Hotel and Conference Center offers luxurious non-smoking guest rooms and suites.

Guest rooms feature:

  • Dual-line phone with data port
  • Wired and wireless high-speed Internet access
  • 42-inch flat screen TV
  • In-room safe
  • Voicemail

In addition, concierge services and a workout facility with sauna are available 24 hours a day

Location & Contact
9801 Carnegie Avenue
Cleveland, OH 44106
T: (216) 707-4100
Reservations: (877) 707-8999 (toll-free)
Hours: 24 hours

The InterContinental Suites Hotel

Located on the Cleveland Clinic main campus, the newly redesigned InterContinental Suites Hotel offers the only "wellness focused" hotel in Cleveland seeking to create an oasis for our guests to relax, rejuvenate and improve their overall mental and physical well-being.

All new one and two-bedroom non-smoking suites have been specifically designed to provide a comfortable, stress-free stay including:

  • Spacious living and dining room areas with queen sofa beds and recliner chairs
  • Refrigerator/freezer, microwave, coffee makers and wet bar
  • iHome radios that connect to iPod or MP3 players
  • Upgrades to bath amenities
  • 37" flat screen HD plasma televisions
  • C2 restaurant, bar and lounge - Mediterranean inspired cultural cuisine along with classic American favorites
  • Wi-Fi lounge features complimentary high speed internet access
  • Ambassador floor - upgraded amenities and services
  • PURE allergy friendly rooms - specially designed for allergy-afflicted travelers

Location & Contact
8800 Euclid Avenue
Cleveland, OH 44106
T: (216) 707-4300
Reservations: (877) 707-8999
Hours: 24 hours

Holiday Inn Cleveland Clinic

Located on the Cleveland Clinic main campus, travelers to the new Holiday Inn Cleveland Clinic appreciate our finer touches that make comfort and convenience a top priority.

Guest rooms feature:
  • 43" flat screen HD Plasma televisions
  • Complimentary wireless high-speed Internet access
  • Spacious and well-appointed work space
  • Refrigerator/freezer
  • In-room safe
  • Coffee maker
  • Recliner chair or chair/ottoman

Studio Suites also offer:

  • Wet Bar
  • Microwave

Additional amenities and services include indoor pool, whirlpool, fitness center, media lounge, Market 24 "grab & go", Moc? Cafe and Bar, seasonal outdoor patio dining, valet dry-cleaning and self-service guest laundry.

Location & Contact
8650 Euclid Avenue 
Cleveland, OH 44106
T: (216) 707-4200 / (844) 748-2877 (toll-free)
Hours: 24 hours

Specialized Accommodations

*Patients may need to meet certain criteria to be eligible for lodging at these facilities.

Ronald McDonald House

The Ronald McDonald House offers economical, homelike accommodations for families of pediatric and adolescent patients (21 years of age and younger). All adults 18 years and older are required to pass a criminal background check. Rooms may be requested up to seven days prior to arrival. Served by Cleveland Clinic's shuttle bus. Adjacent to Cleveland Clinic, at E. 105th St. and Euclid Ave.

Location & Contact
10415 Euclid Ave
Cleveland, OH 44106
T: (216) 229-5758
Hours: 24 hours

Hope Lodge

Hope Lodge is a service of the American Cancer Society for adult cancer patients and their families. Located about one mile from Cleveland Clinic on Mayfield Rd. near Euclid Ave. A room at Hope Lodge is obtained by referral only through a social worker, nurse or doctor.

Location & Contact
11432 Mayfield Road
Cleveland, OH 44106
T: (216) 444-6552
Hours: 8:30 a.m. to 5 p.m. on Monday through Friday

The Transplant House of Cleveland

Transplant House of Cleveland is a home-away-from-home in the University Circle area of Cleveland that provides temporary, affordable housing in a home-like environment for organ transplant patients and their families while they visit Cleveland for medical care. Cleveland Clinic's shuttle bus may be accessed at Hope Lodge, next door.

Location & Contact
2007 E. 115th Street
Cleveland, OH 44106
T: (216) 938-9553
Hours: 24 hours

National Corporate Housing

National Corporate Housing provides fully furnished apartments for temporary stays around the globe. We provide the most comfortable, effortless and enjoyable stay possible, while remaining cost-effective. Take your pick of greater Cleveland or a neighboring suburb, enjoy being near public transportation or within walking distance to a popular mall. Whatever your preference is for the temporary stay, we can tailor a package just for you. The local NCH office will be there to support you all along the way.

Location & Contact
T: (216) 927-8800
E: Care@NationalCorporateHousing.com
Hours: Monday through Friday from 8:30 a.m. to 5 p.m.

Hospitality Homes of Cleveland

Hospitality Homes of Cleveland is an affordable service which places out-of-town medical patients and their family members in private host homes within a 15 mile radius of Cleveland Clinic.

T: (216) 518-0404 / (941) 966-5793
Hours: 7 days a week from 7 a.m. to 11 p.m.

Your First Appointment

What to Expect

Before Your Appointment

Depending upon the reason for your doctor's visit, this checklist can help you prepare.

1. Gather documents to bring to your doctor's visit:

  • Copies of any tests, x-rays, or medical histories relating to your medical problem.
  • Completed medical history questionnaire.
  • A list of all current medications taken on a regular basis, including over-the-counter and herbal medications.

2. Review any special directions from your doctor about diet or medication restrictions prior to your appointment.
3. Ask friends or relatives to accompany you if you wish. Depending on the type of appointment you have, you may need someone to take you home.
4. 
Bring a sweater or coat. Our buildings are kept cool to protect and ensure the proper function of medical equipment.

During Your Appointment

To make the most of your appointment, be sure to ask your doctor any questions or express any concerns you have. Not sure what to ask? Find suggestions about what questions to ask your doctor:

After Your Appointment

What to expect after your appointment:

  • If you need to see another doctor, we will make every effort to schedule additional tests and consultations at the earliest available time.
  • If you need to be hospitalized, we will coordinate admitting arrangements and provide the hospital with information prior to your arrival.

Cleveland Clinic Admissions

Your doctor may recommend you be admitted to Cleveland Clinic. If so, you may have questions. Our Admissions page has the information you need to make your stay as easy and comfortable as possible. Read our 2015 Patients and Visitor's Guide and watch our New Patient video for additional information.

Admissions

It's normal to feel anxious about staying in the hospital. Please know you're not alone. You will have an entire healthcare team focused on your safety and well-being. We encourage you to view the new patient video and read the 2015 Patient and Visitors' Guide, to help you understand more about your hospital stay. The information will be useful for you and your family.

What Do I Bring?

You will only need essential items, such as:

  • Sleepwear
  • Slippers
  • Toiletries
  • Any equipment used in your care (i.e., crutches, prosthetics, C-pap machine, hearing aids, eyeglasses, etc.)

*Should you need any additional personal care items, these can be purchased in our hospital gift shops.

What Paperwork Should I Bring?

Please provide our hospital caregivers:

  • A list of all medications, supplements or herbals, including dosages
  • Living Will (if you have one)
  • Durable Power of Attorney for Healthcare (if you have one)
  • Any physician orders
  • Any preadmission paperwork

What Shouldn't I Bring?

  • Large sums of money. Please do not keep more than $5 in your room.
  • Jewelry. If you are admitted without advance preparation, ask family members or friends to take home your jewelry.
  • Other valuables. For safety reasons, electronics, laptops, iPods and iPads should not be kept in your possession while in the hospital. Cleveland Clinic is not responsible for lost or stolen items.

When Can My Family and Friends Visit Me?

Cleveland Clinic has a 24-hour visitation policy. However, there may be times when visitation may need to be limited. Please read our 2015 Patient and Visitors' Guide for more information. Additional information about your stay at Cleveland Clinic is also available online.

Questions to Ask Your Doctor

We encourage you to be fully informed about your health. Below, find suggested questions to ask your doctor. They may or may not relate to you, depending upon the disease or condition.

About Your Symptoms or Diagnosis:

  • What is the disease or condition?
  • How serious is my disease or condition and how will it affect my home and work life?
  • What is the short-term and long-term prognosis for my disease or condition?
  • What caused the disease or condition?
  • Is there more than one disease or condition that could be causing my symptoms?
  • Should I be tested for a certain disease or condition?
  • What symptoms should I watch for?
  • How can I be tested for a disease or condition, and what will these tests tell me?
  • What tests will be involved in diagnosing my disease or condition?
  • How safe and accurate are the tests?
  • When will I know the test's results?
  • Will I need more medical tests?
  • Do I need a follow-up visit and if so, when?
  • Do I need to take precautions to avoid infecting others?
  • How is the disease or condition treated?

About Your Treatment:

  • What are my treatment options?
  • How long will the treatment take?
  • What is the cost of the treatment?
  • Which treatment is most common for my disease or condition?
  • Is there a generic form of my treatment and is it as effective?
  • What side effects can I expect?
  • What risks and benefits are associated with the treatment?
  • What would happen if I didn't have any treatment?
  • What would happen if I delay my treatment?
  • Is there anything I should avoid during treatment
  • What should I do if I have side effects?
  • How will I know if the medication is working?
  • What would I do if I miss a dose of medication?
  • Will my job or lifestyle be affected?
  • What is my short-term and long-term prognosis?

If You Need Surgery:

  • Why do I need surgery?
  • What surgical procedure are you recommending?
  • Is there more than one way of performing this surgery?
  • Are there alternatives to surgery?
  • How much will surgery cost?
  • What are the benefits of having surgery?
  • What are the risks of having surgery?
  • What if I don't have this surgery?
  • Where can I get a second opinion?
  • What kind of anesthesia will I need?
  • How long will it take me to recover?
  • What are your qualifications?
  • How much experience do you have performing this surgery?
  • How long will I be in the hospital?

*Sources: Agency for Healthcare Research and Quality; wrongdiagnosis.com

Insurance

We accept the following insurance and contracted managed care plans at Cleveland Clinic's main campus, community hospitals and family health centers.

*The list is for reference purposes only and is subject to change. Check with your health plan to confirm that Cleveland Clinic is included.

If a particular hospital isn't on your health plan, but you feel strongly about accessing care there, you can:

  • Appeal to your insurance review board
  • Look for organizations that will offer financial assistance
  • Negotiate a payment plan with the hospital. Ask your insurance company representative or the hospital's financial counselors for further information.

For questions about insurance coverage and specific plan products including Medicare and our Las Vegas location, please contact your insurance carrier directly.

Questions Regarding Your Insurance

If you have any questions regarding your insurance, please call toll-free at (844) 500-9451 or email InsuranceHelp@ccf.org to speak with a Financial Counselor.

Make an Appointment

Make your appointment today by calling toll-free at (800) 223-2273.

Services and Amenities

Pharmacies

Fill prescriptions and find medications, post-surgical supplies, skin care products, compression hosiery and more. The Pharmacies listed directly below may also be reached at (216) 445-MEDS (6337). 

Beachwood Family Health Center Pharmacy
1st Floor of Lobby
T: (216) 839-3270
Hours: Monday through Friday from 8 a.m. to 6 p.m.

Crile Pharmacy
2nd Floor of A Building
T: (216) 636-0761
Hours: Monday through Friday from 8 a.m. to 6 p.m.

Euclid Avenue Pharmacy
1st Floor of Visitor Parking Garage #1
T: (216) 636-0760
Hours: Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 3 p.m.

Fairview Health Center Pharmacy
18099 Lorain Road
Cleveland, OH 44111
T: (216) 476-7119
Hours: Monday through Friday from 8 a.m. to 6 p.m.

Lutheran Ambulatory Pharmacy
Ground Floor, next to Registration
1730 West 25th Street
Cleveland, Ohio 44113
T: (216) 696-7055

Marymount Family Pharmacy
Medical Office Building Suite 151
Entrance 3
T: (216) 587-8822
Hours: Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m.

Medina Ambulatory Pharmacy
Medina Hospital Main Entrance
T: (330) 721-5490
Hours: Monday through Friday from 9 a.m. to 5 p.m.

Strongsville Family Health Center Pharmacy
1st Floor Lobby
T: (440) 878-3125
Hours: Monday and Thursday from 9 a.m. to 8 p.m. and Tuesday, Wednesday, Friday from 9 a.m. to 5:30 p.m.

Surgical Pharmacy
1st Floor of P Building
T: (216) 636-0762
Hours: Monday through Friday from 9 a.m. to 5 p.m.

Taussig Cancer Center
1st Floor of R Building
T: (216) 636-0763
Hours: Monday through Friday from 9 a.m. to 5 p.m.

Shopping and Dining

A map of the shops on the Cleveland Clinic main campus. 


Cleveland Clinic Wellness Store

Healthy living products, including vitamins, cosmetics and lotions. You can stop in the store or order online.

Location & Contact
Building H, Floor 1
T: (216) 444-0247
Hours: Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 10 a.m. to 4 p.m.

Green Roots Collection

Life is Good clothing and gift products, including men's and women's Merino clothing from New Zealand.

Location & Contact
Building H, Floor 1
T: (216) 229-4211
Hours: Monday through Friday from 8 a.m. to 7 p.m., Saturday from 11 a.m. to 5 p.m., and Sunday from 12 p.m. to 4 p.m.

Joseph-Beth Gift Shop

Flowers, books and magazines, gifts, cards, and healthy snacks.

Location & Contact
Building J
T: (216) 444-1700
Hours: Monday through Friday from 7 a.m. to 8 p.m., Saturday and Sunday from 10 a.m. to 5 p.m.
Website: jbgifts.josephbeth.com/

InterContinental Hotel and Conference Center Gift Shop

Books, toiletries, over-the-counter medicines, cosmetics, accessories and snacks.

Location & Contact
T: (216) 707-4300
Hours: Monday through Friday from 9 a.m. to 5 p.m.

Union Eye Care

A convenient place to fill glasses prescriptions.

Location & Contact
Building i
T: (216) 444-5884
Hours: Monday through Friday from 9 a.m. to 5 p.m.

Restaurants

Au Bon Pain

French-inspired artisan breads, pastries, sandwiches, soups, salads.

Building J Location
T: (216) 721-6473
Hours: 24 hours a day, 7 days a week

Building A Location
T: (216) 421-8672
Hours: Monday through Friday from 6 a.m. to 6 p.m.

Bikur Cholim Hospitality Room

Kosher pantry (kept locked). Jewish community members can receive access from Bikur Cholim at (216) 320-1771 or Sora Shapiro at (216) 406-6608.

Location & Contact
Building M - Room M1-006
Hours: 24 hours a day, 7 days a week

C2 Cultural Cuisine

Cultural cuisine inspired by the bountiful European, North African and Middle Eastern countries surrounding the Mediterranean Sea.

Location & Contact
InterContinental Hotel Suites Restaurant
T: (216) 707-4054
Restaurant Hours: Daily from 6:30 a.m. to 11 p.m.
Bar Hours: Daily from 11 a.m. to 11 p.m.

Cafeteria

Grab & Go, homemade soups, salads, desserts and bottled beverages.

Location & Contact
Building H
Hours: from 6:30 a.m to 7 p.m.

Four Corner's Cafe

Lunch and dinner including four stations: carving, grill, pasta and salad bar.

Location & Contact
Building H near the ATM machine, formerly the Doctor's Dining Room
Hours: Monday through Friday from 10:30 a.m. to 2:30 p.m.

Garden Cafe

Fresh pastries, coffee and hot cereal for breakfast. Omelets available Tues. - Fri. Deli sandwiches, soups, fruit cups, yogurt, available for lunch.

Location & Contact
Building P, Floor 1
T: (216) 445-3869
Hours: Monday through Friday from 7:30 a.m. to 2:30 p.m.

Moca Cafe and Bar

Fast casual, modern comfort. Open for breakfast, lunch and dinner with a menu featuring pizzas, sandwiches and burgers, as well as a few classic pasta dishes. Bar, lounge and seasonal patio dining.

Location & Contact
Holiday Inn Cleveland Clinic
T: (216) 707-4200
Hours: Breakfast from 6:30 a.m. to 10:30 a.m., lunch from 4 p.m. to 10 p.m., dinner from 4 p.m. to 10 p.m., and bar from 3 p.m. to 11 p.m.

Moe's Southwest Grille

Burritos, quesadillas, tacos, quesadilla bowls and salads.

Location & Contact
Location: Building H
T: (216) 444-9691
Hours: Daily from 10:30 a.m. to 8 p.m.

North Coast Cafe

Appetizers, salads, entrees, and buffet including carving station. Reservations encouraged and valet service available.

Location & Contact
InterContinental Hotel Main Entrance
T: (216) 707-4051
Hours: Breakfast from 6:30 a.m. to 10:30 a.m. and lunch from 11 a.m. to 2:30 p.m.

R Bistro

Pastry and coffee in the morning. Lunches include hot entrees, salad bar, grab-and-go sandwiches and soups.

Location & Contact
Building R, Floor 1
T: (216) 445-3869
Hours: Daily from 7:30 a.m. to 2 p.m.

Starbucks

Large, modern location with seating. Specialty coffee drinks, snacks and gift items.

Location & Contact
Building H
Hours: Open 24 hours a day, 7 days a week

Subway

Breakfast flatbreads, subs and salads.

Location & Contact
Location L, Building H
T: (216) 444-9845
Hours: Sunday through Friday from 7 a.m. to 11 p.m. and Sunday from 7 a.m. to 8 p.m. 

Table 45

Chef Zachary Bruell offers a cross-cultural blend of cooking styles from North Africa, South America, Europe and Asia.

Location & Contact
InterContinental Hotel
T: (216) 707-4045
Hours: Lunch from 11 a.m. to 2:30 p.m. and dinner from 3 p.m. to 11 p.m.

Banking

ATM Locations

  • First floor of the Sydell and Arnold Miller Family Pavilion, near the skyway elevators
  • First floor corridor between M and H buildings
  • Crile (A) building lobby
  • Surgical Center (P building) lobby
  • Skyway between the Crile (A) building and main hospital buildings
  • W.O. Walker Center lobby
  • Emergency (E) building lobby
  • Intercontinental Hotel, lobby
  • Intercontinental Suites, lobby

*All ATMs open 24 hours a day. Stamps can be purchased at any ATM location.

Banks

KeyBank Branch, Cleveland Clinic Main Campus
Sydell and Arnold Miller Family Pavillion
T: (216) 229-2189
Hours: Monday through Thursday from 9 a.m. to 4:30 p.m. 
ATM: Located at 2010 E90th St and 2049 E 100th St / Open 24 hours

Cashier

Cash checks, obtain change, buy discount parking passes or pay hospital bills.

Location & Contact
Desk H11
T: (216) 444-6848
Hours: Monday through Fridya from 8 a.m. to 5 p.m.

Mail, Fax, Phone, Wi-Fi

These services are conveniently located on Cleveland Clinic main campus.

Mail

Provides stamps, envelopes, postcards and a scale. Airborne Express and blue U.S. Postal Service boxes located outside the Cleveland Clinic Pharmacy and on the East 100th Street side of the Crile (A) Building.

Location & Contact
First floor, T Building, near the Euclid Ave. entrance.
T: (216) 444-5353
Hours: Monday through Saturday from 7 a.m. to 5 p.m.

Fax

Location & Contact
Service Convenience Center in Building H, lobby.
T: (216) 445-9754
Hours: Monday through Friday from 8 a.m. to 6 p.m.

Telephones

Beige house phones reach any Cleveland Clinic number. Dial the last five digits of the phone number. For example: To reach 444-1234 on a house phone, dial 41234.

Wi-Fi

There is free wireless access to the Internet in most parts of the Cleveland Clinic main campus. Some areas get better reception than others. Available 24 hours a day.

Childcare

Drop-in child care is available for patients or visitors who need temporary child care while at Cleveland Clinic main campus. Cleveland Children's Academy accepts children from 6 weeks to 12 years of age, based on space availability.

Location & Contact
1891 E. 93rd St. (Corner of Chester Ave.)
T: (216) 229-1655

Activities Around Main Campus

Art Collection Audio Tour

Self-guided audio tour of Cleveland Clinic's art collection on display in Sydell and Arnold Miller Family Pavilion, Glickman Tower and M and G lobbies. Recorded in English, Spanish, and Arabic.

Location & Contact
Miller Family Pavilion, main entrance. Check out devices from Information & Guest Services Desk.
T: (216) 445-3114

The Rooftop Pavilion

Yoga classes, chair massages, music concerts, and walking labyrinth meditation.

Location & Contact
Take the J-East elevators in the Sydell and Arnold Miller Family Pavilion to the rooftop.
T: (216) 445-3114
Hours: Monday through Sunday from 7 a.m. to 7 p.m.

W.O. Walker Health & Wellness Center

Outdoor walking track; fitness center offering modern workout equipment, a 20-meter heated indoor pool and personal fitness services.

Location & Contact
10524 Euclid Ave. (Corner of E. 105th Street and Euclid Ave.)
T: (216) 444-8765
Hours: Monday through Friday from 5 a.m. to 8 p.m. 

Support Groups

Cleveland Clinic has numerous support groups for patients and their families.

Caring Bridge

What is CaringBridge.org?

Founded in 1997, CaringBridge is a nonprofit organization that connects a patient's entire community, creating a network of support for everyone involved. Its mission is to amplify the love, hope and compassion in the world, making each health journey easier.

What is a CaringBridge website?

A CaringBridge website is a free, private website that connects family and friends during any type of significant health challenge, such as cancer, premature birth and serious injury. A CaringBridge website:

  • Eases the burden of updating family and friends about a loved one's condition
  • Connects a patient's entire community, creating a network of support for everyone involved

What can be included on a CaringBridge website?

Each website is unique - authors select their website design and add health updates and photos to share their story. Visitors leave messages of love and support in the guestbook. Authors add health updates and photos to share their story while visitors leave messages of love and support in the guestbook.

Therapy

Find complementary and alternative programs and therapies to help you manage your health and foster wellness.

Wellness Program

The Reflections Wellness Program offers treatments to cancer patients to reduce anxiety and promote healing. All sessions are private. Includes:

  • Reflexology
  • Guided imagery
  • Reiki
  • Facial treatment
  • Makeovers

To find out more information about Reflections Wellness call (216) 444-3527.

Spiritual Services

Access spiritual services, including chaplains of various faiths, places of worship, worship schedule, and prayer resources.

Chaplains

Chaplains, ministers of any faith, can help support people who may be feeling anxious or facing difficult decisions. They maintain confidentiality in counseling relationships. Chaplains available at Cleveland Clinic include:

  • Priests (Catholic and Eastern Orthodox)
  • Pastors (Protestant and Non-denominational)
  • Rabbis
  • Imams

How do I request a priest, pastor, rabbi or imam? 

  • From a patient's room, call ext. 42518 (Hours: 8 a.m. to 4:30 p.m. / Evenings, nights or weekends, your nurse can page 22956)
  • From outside of the hospital, call (216) 444-2518

Places of Worship

The Catherine T. and John E. Gallagher Family Chapel
The Catherine T. and John E. Gallagher Family Chapel is a quiet, peaceful place for prayer, meditation and reflection. Located on the Cleveland Clinic main campus, Glickman Tower (Q Building), First Floor.

Jewish Chapel
The Mt. Sinai Health Care Foundation Jewish Chapel is available at all times for prayer, silent reflection, and small group worship. The code to enter the room is indicated on the door in Hebrew numbers. Located on the Cleveland Clinic main campus, H Building, first floor (H1-270A) behind Starbucks.

Muslim Prayer Room
The Sheikh Maktoum Prayer Room for Muslim patients, visitors and Cleveland Clinic employees is available for use at all times. There is an adjoining prayer area within the prayer room for Muslim women who desire to join communal prayers. Located on the Cleveland Clinic main campus, Glickman Tower (Q Building), First Floor (across from the chapel).

Worship Schedule

The following weekly services are available. For more information on services available for specific religious holidays or if you would like information on local places of worship and religious communities, please contact the Spiritual Care Department at (216) 444-2518 or ext. 42518 from any patient room. The following services are held in the Meditation Chapel (Q1-102) throughout the week:

  • Ecumenical Worship - Sunday @ 11 a.m. 
  • Catholic Mass - Sunday @ noon
  • Catholic Mass - Monday @ noon
  • Silent Meditation - Monday @ 1 p.m.
  • Catholic Mass - Tuesday @ noon
  • Ecumenical Worship - Wednesday @ noon
  • Catholic Mass - Thursday @ noon
  • Rest and Renewal (interfaith) - Friday @ 10:30 a.m.
  • Catholic Mass - Friday @ noon
  • Communal Muslim prayer - Fridays at 12:45 p.m. and 1:45 p.m. in the Muslim Prayer Room (across from the chapel)

Prayer Resources

Prayer Requests
A three-ring binder of public prayers and prayer requests for inclusion in personal prayers is in the Chapel, which is located on the first floor of Glickman Tower, near the Q elevators. A chaplain will pray these prayers daily.

Reflective Readings and Prayer Aids
The Spiritual Care Department provides reflective reading and prayer literature, as well as some prayer aids, upon request by calling the Spiritual Care Department at 216.444.2518 or ext. 42518 from any patient room. These include:

  • Bibles
  • Qur'ans
  • "Prayers for Comfort and Healing"-- a collection of prayers from various faith traditions
  • Other religious texts from various faith traditions
  • Daily devotional booklets
  • Prayer aids, including rosaries and novenas
  • Electric Shabbat candles
  • Pillows for sitting meditation/prayer

Other Resources

Labyrinth Meditation Walk
Held on Tuesdays and Thursdays from 12:30 p.m. to 1:45 p.m. on the rooftop of the Miller Family Pavilion. 

Chair Massage & Reiki
Held on Tuesdays, Wednesdays, and Fridays from 2 p.m. to 3 p.m. on the rooftop of the Miller Family Pavilion. 

Healing Services

Sometimes, you just don't feel like talking at all. In collaboration with a team of holistic nurses and manual therapists, the chaplains offer access to other modalities of treatment for pain, anxiety or generally feeling ill-at-ease. These modalities, under the Healing Services banner, may include healing touch, Reiki, guided imagery and more. We work with you to find approaches that you are comfortable with.

Please call (216) 445-9543 or have your nurse place a Healing Services referral.

Social Work

Our social workers address concerns and informational needs of patients and families. We provide:

  • Individual, family, and group counseling
  • Referrals to local community and national organizations and support groups
  • Financial assistance information, including Supplemental Security Income and Medicaid
  • Lodging information
  • Employment and disability benefit information
  • Governmental agency and program information (for people with disabilities) including the Social Security Administration and Medicare
  • Advocacy (Access to needed information, services, and resources)
  • Advance Directives information and assistance
  • Bereavement resources

To contact Social Work call (216) 444-6552.

Language Access Services

Non-English Speaking Individuals
Language interpreters for those who speak English less than very well are provided at no charge. This service is provided to patients and their companions at all Cleveland Clinic locations, 24 hours a day, 7 days a week. Both over-the-phone interpreter services and on-site interpreters are accessible.

Deaf and Hard-of-Hearing Individuals
Deaf patients and/or their companions who use American Sign Language (ASL) are provided Sign Language interpreters at no charge. On-site interpreters are available for scheduled appointments at all locations, 24 hours a day, 7 days a week. Video Remote Interpreting (VRI) is also offered at all Cleveland Clinic hospitals and most Family Health Centers. This technology provides quick access to remote ASL interpreters.

For more information about Language Access Services call Global Patient Services Dispatch at (216) 445-7044 or the TTY line at (216) 444-0261.

Why choose us?

We are a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education.

The mission of Cleveland Clinic is to provide better care of the sick, investigation into their problems, and further education of those who serve.

Objectives

To carry out this mission and foster the group practice of medicine, Cleveland Clinic must:

  • Excel in specialized medical care supported by comprehensive research and education
  • Develop, apply, evaluate and share new technology
  • Attract the best qualified medical, scientific and support staff
  • Excel in service
  • Provide efficient access to affordable medical care
  • Ensure that Cleveland Clinic quality underlies every decision.

The Founder's Vision

The vision of Cleveland Clinic: Striving to be the world's leader in patient experience, clinical outcomes, research and education.

When Cleveland Clinic welcomed its first patients on February 28, 1921, its mission was clearly in place: "Better care of the sick, investigation into their problems and further education of those who serve."

The doctors who founded Cleveland Clinic, drawing from military medicine, believed in diverse specialists working and thinking as a unit. This kind of cooperation, efficiency and shared vision has fostered excellence in patient care, research and education. These principles endure today at Cleveland Clinic, a nonprofit group practice.

Statement of Values

Cleveland Clinic was established by visionary leaders who believed in simple, guiding principles. Six fundamental values form the foundation of the Cleveland Clinic's culture:

  • Quality.  We maintain the highest standards and achieve them by continually measuring and improving our outcomes.
  • Innovation.  We welcome change, encourage invention and continually seek better, more efficient ways to achieve our goals.
  • Teamwork.  We collaborate and share knowledge to benefit patients and fellow caregivers for the advancement of our mission.
  • Service.  We strive to exceed our patients' and/or fellow caregivers' expectations for comfort and convenience.
  • Integrity.  We adhere to high moral principles and professional standards by a commitment to honesty, confidentiality, trust, respect and transparency.
  • Compassion.  We demonstrate our commitment to world-class care by providing a caring and supportive environment for our patients, patients' families and fellow caregivers.

Children's & Pediatric Institute 

Cleveland Clinic Children's is dedicated to medical, surgical and rehabilitative care of infants, children and adolescents. The staff uses the latest technology and most recent research to achieve the best possible outcomes.

Children's has more than 300 pediatric specialists who are leaders in research for cardiac care, neurological conditions, digestive diseases and other conditions. More than 80 of our staff are annually named as "Best Doctors" by their peers. Cleveland Clinic Children's  is consistently rated among the "Best Children's Hospitals" by U.S. News & World Report(TM).

Why Choose Us?

At Cleveland Clinic Children's, every child receives world-class care. At our main campus in the heart of Cleveland, Ohio, as well as at our community hospitals and Family Health Centers located throughout northern Ohio, children and families receive compassionate care from nationally and internationally renowned pediatricians and pediatric sub-specialists.

  • More than 300 pediatric medical and surgical specialists staffing 429 inpatient beds and 43 outpatient clinics forming the Cleveland Clinic Children's network, providing over 650,000 outpatient visits, 17,000 hospital admissions, 10,000 surgeries, and accepting over 1,400 hospital transfers per year.
  • Cleveland Clinic Children's has consistently ranked among the "Best Children's Hospitals" by U.S. News and World Report.
  • Our pediatric cardiology, gastroenterology and neurology and neurosurgery programs ranked as the best in Northeast Ohio and among the top programs in the United States.

Our goal is to have the children and adolescents we care for back on their feet and living a normal life as quickly as possible. A skilled team of medical professionals using state-of-the art technology and programs are working toward achieving that goal every day.