UCSF Medical Center

The UCSF Helen Diller Family Comprehensive Cancer Center treats all forms of cancer and has been recognized as a comprehensive cancer center from the National Cancer Institution. The staff at Helen Diller conducts and uses innovative research and offers expanded treatment programs to help cancer patients live longer and fuller lives.

Location and Contact

UCSF Helen Diller Family Comprehensive Cancer Center
1600 Divisadero St.
San Francisco, CA 94115
T: (877) 827-3222
Website: www.ucsfhealth.org/clinics/helen_diller_family_comprehensive_cancer_center/

UCSF Medical Center Main Campus
505 Parnassus Ave
San Francisco, CA 94143
T: (415) 353-1664
Website: www.ucsfhealth.org/

Helpful Phone Numbers

  • Appointments for New Patients: (888) 689-UCSF
  • Reach a Patient: (415) 476-1000
  • Visiting Hours: 11 a.m. to 8 p.m.
  • Request Medical Records: (415) 353-2221
  • Billing Questions: (866) 433-4035

Directions

Driving

Flying

Airports

San Francisco International Airport 

San Francisco International Airport is an international airport 13 miles south of downtown San Francisco, California. For questions or more information, call (650) 821-8211 or (800) 435-9736.

Getting Around San Francisco

Publication Transportation

MUNI: Public Transit

To Parnassus
UCSF Medical Center is accessible via Muni streetcar line N-Judah*, which stops at Second Avenue and Irving Street, and the following Muni bus lines, which stop in front of the hospital:

  • 43-Masonic (wheelchair accessible bus route) 
  • 6-Parnassus
  • 66-Quintara

To Mount Zion
UCSF Medical Center at Mount Zion is accessible via the following Muni bus routes:

  • 2-Clement (wheelchair accessible bus route) 
  • 38-Geary (wheelchair accessible bus route) 
  • 24-Divisadero

The 1-California bus route stops at the corner of California and Divisadero streets, which is three blocks north of Mount Zion.

To Mission Bay
UCSF Medical Center at Mission Bay is accessible via the following Muni bus routes:

  • 22
  • 55
  • T-Third St. line

For more information about Muni call (415) 673-MUNI (6864).

UCSF Shuttles

Free UCSF shuttles connect our Parnassus campus with our Mount Zion and Mission Bay campuses, as well as other UCSF locations and the 16th Street BART station. A Parnassus-Mount Zion express shuttle leaves every 15 minutes.

The shuttle departs from Parnassus in front of Kalmanovitz Library at 530 Parnassus Ave.

For more information call the shuttle hotline at (415) 476-4646 (GOGO) or view a shuttle system map

Parking

Parking at Parnassus

Public parking at UCSF Medical Center at Parnassus is available in the seven-level Millberry Union Garage at 500 Parnassus Ave. There are two garage entrances -- one on the north side of Parnassus Avenue and another on Irving Street, just east of Third Avenue. Parking is $3.75 an hour, with a maximum fee of $30 for up to 24 hours. For patrons with a disability placard, the daily maximum is $6. The garage is open 24 hours daily.

Another garage is located at 350 Parnassus Ave. This garage is open Monday to Friday from 6 a.m. to 10 p.m., and 8 a.m. to 4:30 p.m. on Saturdays. The fee is $4 each 30 minutes, with a maximum daily fee of $28. On Saturdays, there is a flat rate of $10.

Patients may be dropped off and picked up at the circular driveway leading to the main hospital entrance at 505 Parnassus Ave. or in front of the Ambulatory Care Center (ACC) at 400 Parnassus Ave. Metered street parking is rarely available.

For more information about parking at Parnassus, call Campus Parking Services at (415) 476-2566.

Valet Parking Service

Valet parking service is available at Medical Building 1, also called the Ambulatory Care Center, at 400 Parnassus Ave. from 8 a.m. to 3 p.m. Patients pay regular parking fees -- $3.75 an hour, with a maximum fee of $30 for up to 24 hours. For more information about the valet service, call (415) 476-6200.

A UCSF "greeter" is available at the ACC from 8 a.m. to 5 p.m. to assist patients find their way.

Parking at Mount Zion

Public parking is available in two parking garages near our Mount Zion campus. One is a UCSF-operated garage at 2420 Sutter St. and the other is a public parking garage at 1635 Divisadero St. Entrances to both garages are on Sutter Street, between Divisadero and Broderick streets.

The UCSF garage at 2420 Sutter St. is open from 6 a.m. to 10 p.m., Monday to Friday, and closed on weekends and UCSF holidays. The rate is $6 an hour with a $30 daily maximum ($12 daily maximum for patients with a valid disabled placard). If you have a valid disabled placard, you may have the parking fee reduced to $6 by obtaining a parking voucher from your clinic or the lobby information desk at 1600 Divisadero Street. Present the voucher, your disabled parking placard and your garage receipt to the cashier.

For more information about parking in the 2420 Sutter St. garage, call (415) 514-8935.

The public parking garage at 1635 Divisadero St. garage is open from 5:30 a.m. to 9 p.m., Monday to Friday, and closed on weekends and major holidays. The rate is $2 each 20 minutes with a $28 daily maximum. UCSF parking vouchers are not valid at the 1635 Divisadero St. garage.

For more information about parking in the 1635 Divisadero St. garage, call (415) 441-5408.

Other public parking garages are available nearby. Metered street parking is rarely available.

Valet Parking

Valet parking is available at UCSF Medical Center at Mount Zion, 1600 Divisadero St. Auto drop-off is open from 8 a.m. to 3 p.m., Monday to Friday. Vehicles dropped off with the valet will be parked in the UCSF public garage located at 2420 Sutter St. Auto valet retrieval is available from 8 a.m. to 5 p.m., Monday to Friday. Patrons must retrieve their own vehicle at the garage after 5 p.m., Monday to Friday.

There is no extra charge for the valet service, but patrons are responsible for paying the appropriate parking fee when they retrieve their vehicle. For more information about the valet service, call (415) 514-8935.

Parking at Mission Bay

UCSF's Mission Bay campus has several public parking facilities:

  • 1835 Owens St. Garage, across from the UCSF Ron Conway Family Gateway Medical Building, and surface lot
  • 1625 Owens St. Garage, located next to the Mission Bay Community Center
  • 1630 Third St. Garage, located just north of 16th Street
  • 1500 Owens St. surface lot, available for patients of the Orthopedic Institute and Obstetrics & Gynecology Services at Mission Bay

The hourly parking rate for the garages is $3.75 an hour on weekdays, with a maximum of $30 a day. For patrons with a disability placard, the daily maximum is $6.

Valet Parking

Patients may be dropped off at the circle driveway in front of the UCSF Ron Conway Family Gateway Medical Building at 1825 Fourth St. Valet parking is also available from 8 a.m. to 3 p.m., Monday through Friday, in the circle drive in front of Gateway.

Lodging 

Lodging Options

Carl Hotel

198 Carl Street, San Francisco, CA 94117
T: (415) 661-5679  / (888) 661-5679 (toll-free)
F: (415) 661-0661

The Carl Hotel is located within four blocks, or a 10 minute walk, to the UCSF Parnassus Campus. 

Great Highway Inn

Great Highway
San Francisco, CA 94122
T: (415) 731-6644
F: (415) 731-5309
E: info@greathwy.com

The Great Highway Inn is located 20 minutes from the hospital.

 

The Metro Hotel

319 Divisadero St.
San Francisco, CA 94117
T: (415) 861-5364
F: (415) 863-1970

The Metro Hotel is located two miles from the Parnassus campus.

Stanyan Park Hotel

750 Stanyan St.
San Francisco, CA 94117
T: (415) 751-1000
E: info@stanyanpark.com
F: (415) 668-5454

The Stanyan Park Hotel is located seven blocks from the Parnassus campus.

Studio on Sixth

1387 6th Ave.
San Francisco, CA 94122
T: (415) 504-2142

Studio on Sixth is located three blocks from the Parnassus campus.

 

 

Your First Appointment

We recommend that you bring a family member or friend to your first appointment. We make every effort to see you as close to your scheduled appointment time as possible but there may be delays beyond our control. Please plan on spending two to three hours at your first appointment.

Medical Records

The review of your medical records is an important part of your evaluation. Your medical records must be received at least one day before your appointment so we can prepare for your visit. You may fax, express mail or hand carry your records to our offices. Please don't use regular U.S. Postal Service mail since it's difficult to determine when your records will arrive.

Please provide the following with your medical records at least one day before your appointment:

  • Copies of all records relevant to your condition, including medical records from doctors who referred you. This may include records from your primary care doctor, oncologist or surgeon.
  • Pathology reports of any biopsies or tests. If you are seeing a surgeon, please also bring glass pathology slides.
  • X-rays, mammograms, magnetic resonance images (MRIs) or any other films that relate to your condition and written reports that accompany those films.
  • Copies of your insurance cards.
  • List of all your physicians including their mailing addresses, telephone and fax numbers.

It is important to contact your insurance company before your appointment to receive approval, called "prior authorization," for your visit to our clinics. If you don't obtain necessary authorization, you will be responsible for all charges associated with your care.

Insurance Information

Before your appointment, please review your insurance benefits. Call your insurance company or review the insurance information provided by your insurance carrier. Each insurance plan has rules that must be followed to receive full benefits. If your insurance plan requires prior authorization for office visits to a specialist, please fax referrals and authorizations to the clinic prior to your appointment. If we don't receive these referrals and authorizations, you will be responsible for all charges associated with your appointment.

Dealing with insurance can be confusing. Please contact our Cancer Resource Center at (415) 885-3693 or at crc@ucsf.edu for assistance.

Social Work Services

Social workers are available to meet with you and your family to discuss financial issues, such as short- or long-term disability income, insurance coverage and special programs that assist people with cancer; support groups and referrals to a psychologist or chaplain; family issues such as care giving and talking to children about cancer; lodging and transportation.

To contact a social worker, call the Cancer Resource Center at (415) 885-3693 and ask for the social worker assigned to your doctor.

Insurance

Dealing with health insurance and other benefits can be very confusing. If you have questions, please call your insurance representative to better understand how your policy works and what it covers.

Please bring your Medicare, Medi-Cal or insurance identification card to your visit at UCSF Medical Center. Your insurance may require prior authorization before seeing a UCSF doctor. If so, please ask your primary care doctor or insurance company to fax your authorization to the UCSF doctor's office and bring a copy to your appointment to ensure you aren't billed for services covered by your insurance. You may be called for insurance or authorization information before your appointment.

Your insurance may require an office co-payment. If so, you will be asked to make your co-payment in full at your visit. If your visit is not covered by a health plan or insurance, you will be asked to pay for your visit on arrival. For your convenience, we accept cash, checks and credit cards.

UCSF Medical Center contracts with many major health insurance companies and accepts several Medicare and Medi-Cal plans. A list of health insurance companies and Medicare and Medi-Cal programs that provide coverage for our services is available below.

Our hospitals and doctors do not contract with or participate in health insurance discount card programs. We do, however, accept payments made through health savings account (HSA) programs.

UCSF also can make financial arrangements for your coverage with health insurance companies that don't have contracts with UCSF, if the companies are willing to do so. If your health insurance company is not listed below, please ask your insurance company or your UCSF doctor to contact our Health Plan Strategy and Contracting office at (415) 353-9020 to discuss possible arrangements.

Services and Amenities

Patient and Family Support Services

A clinic visit or hospital stay can sometimes be overwhelming and stressful. UCSF Medical Center provides an array of services for patients and their families to help make the experience here go as smoothly as possible. Here are some of the services we provide to help make you comfortable during your visit or stay or to meet a special need.

Services for Cancer Patients

Online Bookstore

See our online bookstore for a sampling of books recommended or written by our doctors, nurses and others. Click on the title to read more about the book or to buy it on Amazon.com.

Support Groups

Support groups at UCSF Medical Center help patients and their families cope with disease and treatment and learn from the experiences of others. Here's a listing of support groups available to our patients. Some are open to the general public.

Peer Support for Cancer Patients

The Peer Support Program offers cancer patients the opportunity to speak with survivors or with veteran patients who have already "been there." This is a free, on-the-phone service. All cancer patients are welcome regardless of where the care is received. Patients are matched with peer support volunteers according to criteria such as diagnosis, stage, age, gender or by preference of the person seeking support.

Patient Education

See our library of patient education on topics ranging from arrhythmia to weight-loss surgery.

Patient Services

Why choose us?

The mission, vision and values of UCSF Medical Center and UCSF Benioff Children's Hospital convey the reasons we exist as an organization, what we aspire to as an organization and the way we will work to get there. They are a unifying force that link all of us together.

Mission

Our mission -- the reason we exist -- is Caring, Healing, Teaching and Discovering.

Vision

Our vision -- what we want to be -- is to be the best provider of health care services, the best place to work and the best environment for teaching and research.

Values

Our values statement -- our guide to the individual and organizational behavior we expect -- is embodied in the acronym PRIDE:

  • P for Professionalism, how we conduct ourselves and our business
  • R for Respect for our patients, families, ourselves and each other
  • I for Integrity, always doing the honest, right thing
  • D for Diversity, understanding and embracing the diverse beliefs, needs and expectations of our patients, community and employees
  • E for Excellence, what we strive for in everything we do