University of Vermont Medical Center

Formerly known as Fletcher Allen Health Care, the University of Vermont Medical Center changed its name in November 2014 to more accurately reflect the care it provides. The University of Vermont Cancer Center uses the latest research and education when consulting with patients, and provides leading-edge care by highly skilled oncologists who understand the people they treat are loved ones. 

Location and Contact

Cancer Center
111 Colchester Ave
Burlington, Vermont 05401
T: (802) 847-0000 / (800) 358-1144 (toll-free)
Website: www.uvmhealth.org/medcenter/Pages/Departments-and-Programs/Cancer-Center.aspx

The University of Vermont Medical Center
111 Colchester Ave
Burlington, Vermont 05401
T: (802) 847-0000 / (800) 358-1144 (toll-free)
Website: www.uvmhealth.org

Children's Hospital
111 Colchester Ave
Burlington, Vermont 05401
T: (802) 847-0000 / (800) 358-1144 (toll-free)
Website: www.uvmhealth.org/medcenter/Pages/Departments-and-Programs/Childrens-Hospital.aspx

Helpful Phone Numbers

  • Appointments for New Patients: (802) 847-0000
  • Reach a Patient: (802) 847-0000
  • Visiting Hours: 8:30 a.m. to 8:30 p.m.
  • Request Medical Records: (802) 847-2846
  • Billing Questions: (802) 847-8000 / (800) 639-2719 (toll-free)
  • Medical Center Maps

Cancers Treated

  • Adrenal Tumors
  • Bladder Cancer
  • Bone Cancer
  • Brain Tumors
  • Breast Cancer
  • Cervical Cancer
  • Colon Cancer
  • Gallbladder Cancer
  • Gastrointestinal Cancer
  • Head and Neck Cancer
  • Kidney Cancer
  • Leukemia
  • Liver Cancer
  • Lung Cancer
  • Lymphoma (Hodgkins and Non-Hodgkins)
  • Ovarian Cancer
  • Pancreatic Cancer
  • Parathyroid Cancer
  • Pediatric Brain Tumors
  • Pituitary Tumors
  • Prostate Cancer
  • Sarcoma
  • Skin Cancer
  • Testicular Cancer
  • Thyroid Cancer
  • Urethral Cancer
  • Uterine Cancer
  • Vaginal Cancer

Directions

Driving

Flying

Airports

Burlington International Airport

1200 Airport Dr.
South Burlington, VT 05403
T: (802) 863-2874

The main airport in Cleveland. Located approximately 23 minutes (16 miles) from Cleveland Clinic.

Getting Around Burlington

Ground Transportation

CCTA

Chittenden County Transportation Authority (CCTA) College Street shuttle serves The UVM Medical Center, the Church Street Marketplace, Union Station, and the University of Vermont Waterman Building. For more information, please call (802) 864-CCTA (2282).

SSTA

Transportation services for the elderly and disabled are available through Special Services Transportation Agency (SSTA), a private, non-profit organization that serves Chittenden County elderly and disabled residents. For more information, please call SSTA at (802) 878-1527. 

Taxi Services

For information about taxi service, please call The UVM Medical Center's Office of Patient & Family Advocacy at (802) 847-3500.

Parking

Parking at The University of Vermont Medical Center

The University of Vermont Medical Center's patient and visitor parking garage is located adjacent to the main entrance of the Medical Center Campus. Entrances into the hospital and to outpatient services are on each level of the garage.

A drop-off area is located at the main entrance. Curbside assistance is available to patients who need help getting in and out of their vehicles.

Current Parking Garage Rates

  • 0 to 1 hour = free
  • 1 to 2 hours = $2.50
  • 2 to 3 hours = $3.75
  • 3 to 4 hours = $5
  • 4 to 5 hours = $6.25
  • 5 or more hours = $7

*Free re-entry to the garage is not permitted.

Discounted Parking Coupon Books

  • All day coupon books = $35 (10 coupons per book = $3.50 per day)
  • 2-hour coupon book = $12.50 (10 coupons per book = $1.25 for two hours of parking)
  • 3-hour coupon books = $20 (10 Coupons per book = $2 for three hours of parking)

Patients and visitors with financial difficulties can speak with the UVM Medical Center lobby attendant at the main entrance or contact the UVM Medical Center Security. Security is located in the Engineering Building, room 401 and can be reached at (802) 847-2812.

Handicapped Parking

Patients and visitors who display a valid state handicapped parking permit or license plate may park for free in the parking garage.

Valet Parking

Valet parking is offered at the main entrance Monday through Friday from 6 a.m. to 5 p.m. for $8 per car. For help after 9 p.m., contact the Security Department at (802) 847-2812.

Additional Parking Information

If you have any questions about parking, contact the Security Department at (802) 847-2812. 

Information Desks

Information desks are located on levels two and three to help guide you to your destination. For questions or information about The UVM Medical Center, call (802) 847-0000. For questions directly related to parking call (802) 847-2812.

Lodging

The University of Vermont Medical Center has arrangements with several local Vermont hotels and motels to provide discounted room rates (when available) to patients and family members who have to travel to Burlington from out of town.

For information about room rates and availability, contact the hotel or motel directly and mention that you're inquiring about The UVM Medical Center patient and family discount. If necessary, The UVM Medical Center's Patient and Family Advocacy will provide a referral letter.

For a referral call (802) 847-3500 or email us at PatientandFamilyAdvocacy@uvmhealth.org.

Hotels

Best Western Windjammer Inn & Conference Center

1076 Williston Road
South Burlington, VT 05403
T: (802) 863-1125
F: (802) 658-1296

Located 1.3 miles from the hospital. A 24-hour shuttle service is available. 

Burlington Courtyard by Marriott

177 Hurricane Lane
Williston, VT 05495
T: (802) 879-0100
F: (802) 879-0101

Located 7.8 miles from the hospital. A 24-hour shuttle service is available. 

Comfort Inn and Suites, South Burlington

5 Dorset St.
South Burlington, VT 05403
T: (802) 863-5541
F: (802) 862-2755

Located 1.6 miles from the hospital.

Comfort Suites

1712 Shelburne Road
South Burlington, VT 05403
T: (802) 860-1112
F: (802) 846-1996

Located 4.4 miles from the hospital.

Days Inn

124 College Parkway
Colchester, VT 05446
T: (802) 655-0900
F: (802) 655-685

Located 1.2 miles from the hospital.

Double Tree Hotel Burlington

1117 Williston Road
South Burlington, VT 05403
T: (802) 658-0250
F: (802) 660-7516

Located 1.4 miles from the hospital. Ask for patient and family rates. 24-hour shuttle service available. 

Fairfield Inn by Marriott, Williston

2844 St. George Road
Williston, VT 05495
T: (802) 879-8999
F: (802) 879-2735

Located 6.4 miles from the hospital.

Green Mountain Suites

401 Dorset St.
South Burlington, VT 05403
T: (802) 860-1212
F: (802) 860-1800

Located 2.1 miles from the hospital. Shuttle service is available from 7 a.m. to 7 p.m. 

Hampton Inn Burlington

42 Lower Mountain View Dr.
Colchester, VT 05446
T: (802) 655-6177
F: (802) 655-4962

Located 2 miles from the hospital. Shuttle service available.

Hilton Burlington

60 Battery St.
Burlington, VT 05401
T: (802) 658-6500
F: (802) 658-4659

Located 1.2 miles from the hospital.

Hilton Garden Inn Burlington Downtown

101 Main St.
Burlington, VT 05401
T: (802) 951-0099
F: (802) 951-1199

Located 1 mile from hospital.

Holiday Inn Burlington

1068 Williston Road
South Burlington, VT 05403
T: (802) 863-6363
F: (802) 863-3061

Located 1.3 miles from the hospital.

Holiday Inn Express

1720 Shelburne Road
South Burlington, VT 05403
T: (802) 860-6000
F: (802) 864-9919

Located 4.3 miles from the hospital. 

Homewood Suites by Hilton Burlington

5 Dorset St.
South Burlington, VT 05403
T: (802) 652-4400
F: (802) 652-4401

Located 1.4 miles from the hospital. Complimentary shuttle service available. 

La Quinta Inn

1285 Williston Road
South Burlington, VT 05403
T: (802) 865-3400
F: (802) 846-3410

Located 1.7 miles from the hospital.

Quality Inn Shelburne

2572 Shelburne Road
Shelburne VT 05482
T: (802) 985-8037
F: (802) 985-8200

Located 5.8 miles from the hospital.

Residence Inn by Marriott Burlington/Colchester

71 Rathe Road
Colchester, VT 05446
T: (802) 655-3100
F: (802)655-3160

Located 2.8 miles from the hospital.

Smart Suites Hotel

1700 Shelburne Road
South Burlington, VT 05403
T: (802) 860-9900
F: (802) 846-1996

Located 4.4 miles from the hospital.

Sonesta ES Suites

35 Hurricane Lane
Williston, VT 05495
T: (802) 878-2001
F: (802) 878-0025

Located 6.2 miles from the hospital.

Sheraton Burlington Hotel and Conference Center

870 Williston Road
Burlington, VT 05403
T: (802) 865-6600
F: (802) 865-6670

Located 0.91 miles from the hospital.

Town Place Suites by Marriott, Williston

66 Zephyr Road
Taft Corners, Williston, VT 05495
T: (802) 872-5900
F: (802) 878-0422

Located 7.3 miles from the hospital.

If cost is a concern, the following options may be available:

Hope Lodge

237 East Ave
Burlington, VT 05404
T: (802) 658-0649

For oncology patients in active cancer treatment and their families.

Ronald McDonald House

16 South Winooski Ave
Burlington, VT 05401
T: (802) 862-4943

For UVM Medical Center patients ages 22 and under and their families. Cost is by donation.

Transportation

If you need help with transportation, contact UVM Medical Center Security at (802) 847-2812.

Insurance

This hospital accepts many insurance plans

Services and Amenities

Menus and Dining Locations

Main Campus, Burlington

  • The Garden AtriumLocated in the East Pavilion, Levl 3. Serving breakfast and lunch. Our chef-created items feature the seasonal harvest. Open Monday through Friday from 7 a.m. to 4 p.m. For more information call (802) 847-7839.
  • Main Street CafeLocated on Baird 3. Serving "Food Matters" breakfast and lunch. Open Monday through Friday from 6:30 a.m. to 2 p.m. For more information call (802) 847-3745.
  • Harvest CafeLocated in the McClure Lobby. Serving a variety of foods from 5 a.m. to 3 a.m. daily. For more information call (802) 847-3978.
  • Cafe ExpressLocated on the Medical Center Campus in the West Pavilion, Level 2. Serving Grab and Go sandwiches, soup, and snacks along with specialty beverages. Open Monday through Friday from 6:30 a.m. to 5 p.m. For more information call (802) 847-6529.

Additional Information

For any other questions, comments, or concerns you may contact Daria Holcomb, Manager of Dining Services, at (802) 847-5128 or via e-mail at Daria.Holcomb@uvmhealth.org.                       

Room Service 

The University of Vermont Medical Center is proud to offer room service to its patients on the Main Campus in Burlington. Room service allows patients to be in control of their own food choices, within the diet ordered by their physician. 

The concept of room service in a hospital is new to many people however it's a service that we take great pride in offering here at the University of Vermont Medical Center. Room service provides you with multiple benefits as a patient here, including the following:

  • Order when you are hungry and ready to eat.
  • Your food is served at the right temperature, because it arrives when you're ready to eat.
  • You can enjoy a late breakfast or dinner if your schedule doesn't allow you to eat during typical dining hours.
  • Order the right amount of food for you which leads to less waste.

The University of Vermont Medical Center is proud to offer room service to its patients on the Main Campus in Burlington. Room service allows patients to be in control of their own food choices, within the diet ordered by their physician.

Our room service menus were developed within the Guidelines of the Meditteranean Diet to provide patients with fresh, wholesome and healthy food selections.

For patients at the Fanny Allen Campus,meals are prepared by our cullinary staff and served in our Dining Rooms. 

Guest Meals for Purchase

Family and friends are welcome to join our patients for meals at the Medical Center and Fanny Allen campuses. Price lists are available from the Nutrition Services servers and staff.

To order dial 7-DINE (7-3463) from your room. To order outside the hospital call (802) 847-3463.

Gift Shop

The gift shop is located in the Main Pavilion, Level 3 of the Medical Center Campus (located at 111 Colchester Avenue, Burlington, VT, 05401). Hours are Mon. to Fri. from 7:30 a.m. to 7:30 p.m., Sat. from 11 a.m. to 4 p.m. and Sun. from 11 a.m. to 4 p.m. For questions or more information, call (802) 847-2841 . 

We offer a the following gift options:

  • Gifts
  • Gift cards
  • Greeting cards
  • Toys
  • Stuffed animals
  • Baby gifts
  • Jewelry
  • Toiletries
  • Snack items
  • Chocolates
  • Fresh flowers
  • Magazines & newspapers
  • Balloons
  • Gift or toy bag assembled by the Gift Shop with any items sold in the Gift Shop

Ordering

To purchase a gift for a hospital patient, family member or staff person by phone, call the gift shop and our staff will assist you in choosing the perfect gift. We accept Visa and MasterCard. Patients must be assigned to a room before the Gift Shop can accept an order for delivery.

Flowers and Gifts

Sending a thoughtful gift or message to your family member or friend who is spending time in the hospital has never been easier. If you would like to order flowers or a gift and have them delivered to a patient here at The University of Vermont Medical Center, you can do so by contacting our Gift Shop at (802) 847-2841.

Additional Information

Please note:

  • Deliveries are available only to patients at the Medical Center Campus. There is no charge for delivery.
  • Orders received after 5 p.m. on weekdays may be delivered the following day.
  • Fresh flowers are not permitted in the intensive care units.
  • Latex balloons are not permitted anywhere in the hospital for safety reasons. We offer Mylar balloons.

 

Email a Message

We are pleased to provide this service which allows you to send an e-mail message to your family member or friend who is a patient at the UVM Medical Center. Encouraging messages can play an important role in a patient's recovery. Click Here to send an e-mail message to a patient.

FAVORS Program and Book Cart

In addition to room service for meals, patients at The University of Vermont Medical Center have access to an additional room service program to meet other needs. The program, called FAVORS, is designed for the comfort and convenience of our patients and their families.

Patients may request a variety of items for delivery through the FAVORS program, such as:

  • Newspaper
  • Snacks
  • Magazines
  • Games
  • Books
  • Books on tape
  • Music tapes and CD
  • DVD/VHS movies

Additionally, a FAVORS volunteer can shop in the Gift Shop for you, help fill out menu selections, or simply pay you a visit for some company. A Craft Basket and an Activity Basket are also available upon request.

How do I make a request?

Patients -- or a staff member on behalf of a patient -- can dial 1-2-3, Monday through Friday, from 9:00 a.m. to 4:00 p.m. Please note that this program is offered on the Medical Center Campus only.

About the FAVORS Program

Staffed and operated by the UVM Medical Center volunteers, "FAVORS" is short for The UVM Medical Center Volunteers Offer Room Service. The program is funded through The UVM Medical Center Auxiliary, Inc.

WiFi

Accessing WiFi at The UVM Medical Center

The University of Vermont Medical Center is pleased to offer free wireless internet capabilities at nearly all our locations, including a Guest Wireless Network for our patients and visitors.

Providing wireless internet access at The UVM Medical Center is in keeping with our commitment to provide you with high-quality, compassionate care in service to the community. We encourage you to take advantage of this service should you or a loved one need medical care at any of our clinical facilities.

What is a wireless network?

In a wireless network, computers with wireless network cards connect to the internet through the air, rather than by using conventional network cables. The UVM Medical Center is creating a "wireless hotspot" and providing free wireless internet access to patients and guests. 

What electronic devices can utilize this technology?

The wireless technology being installed at The UVM Medical Center is designed to cater to mobile computing systems, such as Personal Digital Assistants (PDAs), laptop computers, and cell phones with internet access. Most new laptops are equipped with internal wireless networking cards which will operate on the The UVM Medical Center wireless network.

About the Guest Wireless Network

  • Our patients, their families and visitors are able to access the network at nearly all of our inpatient and outpatient locations, in our inpatient rooms, and in public areas such as cafeterias and lobbies.
  • In order to use the free network, users must bring their own laptop, PDA or cell phone with internet access to a acility with wireless access at The UVM Medical Center.
  • Users of the wireless network need to follow a few simple instructions when they open their Web browser to log on to the network, including accepting a usage agreement.
  • The wireless network includes a feature that blocks users from visiting certain inappropriate sites.
  • For those individuals who do not have computer access, there are public computers available in the Frymoyer Community Health Resource Center, Main Pavilion on Level 3 and the Baird Building Level 5 Family Room.

What if I need assistance in accessing the network?

Should you need assistance, The UVM Medical Center can provide you with easy-to-follow instructions for accessing the Guest Wireless Network. These instructions will include contact information for our Information Services team. Click on the PDF below for instructions on how to access our wireless network.

Other Services

The University of Vermont Medical Center offers a number of programs and resources to our patients and their families who require special assistance of any kind.

We offer programs for patients who require translation services, transportation, or assistance getting to your appointment. Several services are made available through The UVM Medical Center or through one of our partner programs in the community.

Financial Assistance

Your ability to pay for services should not prevent you from receiving the medically necessary care you need. Read about The UVM Medical Center's financial patient assistance program in place to help you. If you qualify, your care may be available at a reduced cost or free.

Health Access Program

This program provides the following types of assistance:

  • Obtaining ongoing health care at a reduced cost or free of charge
  • Affordable medications, medical equipment and supplies
  • Access to community resources and state programs
  • Managing health concerns and case management

Call (802) 847-6984 for more information. The office is open Monday through Thursday from 1:00 p.m. to 4:00 p.m. All calls are returned within one business day.

Interpreter Services

Interpreters for sign and spoken language are available for many languages and for the hearing-impaired or deaf patients. Your case manager or social worker can arrange in in-person interpreter. Video interpretation is also available in the following languages:

  • American Sign Language
  • Vietnamese
  • Mandarin
  • Cantonese
  • Arabic
  • Hmong

Arrangements can be made through Case Management and Social Work by calling (802) 847-5826 between the hours of 8:30 a.m. and 5 p.m. on Monday through Friday. After 5 p.m., and on weekends and holidays, please call (802) 847-0000, and request the on-call social worker for assistance.

Patient and Family Advocacy

  • The Office of Patient and Family Advocacy at The UVM Medical Center can help with concerns about delivery of care. For more information call (802) 847-3500. Office is open Monday through Friday from 8:00 a.m. to 4:30 p.m.

Mobility

Information on equipment to assist with mobility can be obtained by calling the Agency of Aging & Disabilities at (802) 241-2400.

Why choose us?

The University of Vermont Medical Center is part of a five-hospital network serving patients and their families in Vermont and northern New York. We're not just caregivers and staff -- we're your friends and neighbors, offering expertise, and compassionate care when and where you need them. We are dedicated to providing you with the best medical care possible.

About The UVM Medical Center

The University of Vermont Medical Center, along with The University of Vermont College of Medicine and College of Nursing and Health Sciences, is one of 138 academic medical centers in the country. Through The University of Vermont Health Network and collaborative relationships throughout Vermont and northern New York, we are able to provide the highest quality care, informed by academic research, to patients throughout our region. 

Our History

The UVM Medical Center, along with its three founding organizations, The University of Vermont College of Medicine and College of Nursing and Health Sciences, share a rich history dating back to the 1800s.

Nonprofit Status

The UVM Medical Center is a nonprofit 501(c)(3) organization. Its Board of Trustees meet quarterly to represent a cross-section of the communities we serve. 

Leadership

The leadership team at the UVM Medical Center is guided by the hospital's mission to improve the health of the people in the communities we serve by integrating patient care, education and research in a caring environment. 

Mission, Vision, Values

The UVM Medical Center is committed to the development of an Integrated Delivery System which provides high value health care to the communities we serve and enhances our academic mission. 

Financial Information

The UVM Medical Center publishes a quarterly Statement of Operations as well as a year-to-date report each quarter that contains operating revenues and expenses for the year-to-date and a comparison with year-to-date figures from the previous fiscal year. 

Master Facilities Plan

Our master facilities plan is part of a long-term strategy for meeting the health needs of our region. The plan includes several building renovation and construction projects that support this master vision. 

Non-Discrimination Policy

The UVM Medical Center is committed to treating all patients, family members, visitors, employees, staff and potential employees or staff, in a non-discriminatory manner.

The Children's Hospital

The University of Vermont Children's Hospital places the well-being of our community's children first. Our hospital within a hospital combines advanced care techniques with a family-centered approach to redefine how children's care is provided. We provide families in Vermont and northern New York with the highest quality care in a child-friendly setting.
 
As a parent, nothing is more important than the health and wellbeing of your child. The care specialists at the UVM Children's Hospital use a child-friendly approach that is centered on the needs of each family.
 
The care we provide is always first-rate, informed by education and research. We utilize advanced medical techniques and the latest technology - everything you expect from a university medical center.  Our University of Vermont Medical Group physicians, many of whom are nationally renowned, are as equally approachable and caring as they are knowledgeable and experienced. 
 
The entire UVM Medical Center team dedicate themselves to ensuring their patients receive the best quality care possible. 

Among the comprehensive pediatric services we offer are:
  • Primary care
  • Neonatal intensive care
  • Pediatric intensive care 
 
Most importantly, at the UVM Children's Hospital, you will find that our physicians and staff treat each child as though they were their own.

Pediatrics Research and Education

As Vermont's Academic Medical Center, the UVM Children's Hospital  and the University of Vermont College of Medicine partner in delivering patient care grounded in the latest research while serving as educators and mentors.