New York Eye and Ear Infirmary of Mount Sinai

The New York Eye and Ear Infirmary of Mount Sinai (NYEE) is a leading facility for the diagnosis and treatment of diseases of the eyes, ears, nose, and throat, including head and neck cancer. 

Location and Contact

New York Eye and Ear Infirmary of Mount Sinai 
310 East 14th St.
New York, NY 10003
T: (212) 979-4000
Website: http://www.nyee.edu/
Head and Neck Oncology: http://www.nyee.edu/patient-care/otolaryngology/head-neck-oncology

Helpful Phone Numbers

  • Appointments for New Patients/Main Line: (212) 979-4000
  • Alternative Line: (212) 353-6500
  • Physician Referrals: (212) 979-4472
  • Outpatient Center (for clinic services): (212) 979-4192
  • Billing Questions: (212) 256-3777

You can also connect with us online through FacebookYouTube, and LinkedIn.

Medical Records

To request a copy of your medical records, please complete the Authorization for Release of Information Form.  Complete the form and fax or mail it to the Medical Records department:

New York Eye and Ear Infirmary of Mount Sinai
Medical Records Department
310 East 14th Street
New York, NY 10003
Fax: (212) 353-5782

There is a charge of $ .75 per page if the record is being copied for the patient. If the record is being sent to a doctor, there is no fee.

Please note: New York State law specifies a seven year period for retention of medical records for an adult patient, and to age 21 for minors.

Cancers Treated

  • Head and Neck Cancer, including Eye Cancer

Directions

Driving

Flying

Airports

 
Queens, NY 11371
T: (718) 533-3400
 
Conveniently located eight miles from midtown Manhattan in the borough of Queens, New York, LaGuardia Airport serves millions of people each year.

John F. Kennedy International Airport 

Queens, NY 11430
T: (718) 244-4444

Located 45 minutes from the New York Eye and Ear Infirmary. 

Getting Around New York City

The main campus of New York Eye and Ear Infirmary of Mount Sinai (NYEE) is 310 East 14th Street in Manhattan. You can get to New York Eye and Ear Infirmary by car (see navigation tool above under "Directions", subway or bus.

The New York Eye and Ear Infirmary offer office locations throughout the New York metropolitan area. View all NYEE locations.

By Subway

Keep in mind you will need a subway fare card (Metrocard) for travel. 

  • Take the 4, 5,6, N, or R train to the Union Square station. Walk East to Second Avenue.
  • Take the L train to the First Avenue station and walk one block west to Second Avenue.

By Bus

Keep in mind you will need a fare card (Metrocard) or exact change (in coins) for travel. 

  • Take the M14 14th Street Crosstown bus to Second Avenue.
  • Take the M15 Second Avenue bus to 14th Street.

Parking

Parking Garages

Parking is very limited around New York Eye and Ear Infirmary; however it is available in commercial parking lots in the area. NYEE has made arrangements for a parking discount with the following parking garages.

Icon Parking

Located at 329 East 21st Street, between First and Second Avenues.
The garage offers indoor parking that is open 24 hours. For more information, call (212) 473-0400. 

NYEE Rates are as follows: 

  • Cars Only: Park up to 12 hours, customer pays $15 tax included
  • Vans and SUVs: Park up to 12 hours, customer pays $27 tax included

Little Man Parking

Located at 220 East Ninth Street, between Second and Third Avenues. The garage offers indoor parking and is open 24 hours. For more information, call (212) 979-5708.

NYEE Rates are as follows: 

  • Cars Only: Park up to 12 hours, customer pays $15 tax included
  • Vans and SUVs: Park up to 12 hours, customer pays $24 tax included 

Parking Discount

Discounted parking is available for employees, patients, and visitors. To obtain the discount, validate your parking ticket with the security staff at the Information Desk in the lobby.

Lodging

We can help you find the best hotels in all price ranges, arrange for transportation from New York Eye and Ear Infirmary of Mount Sinai to your hotel and offer special on-site accommodations at NYEE’s luxurious Delafield Suite.

Hotels 

**A complete list of nearby hotels can be found on the NYEE website.

A local resident who was treated at NYEE stayed at the following hotel in New Jersey, which is a 30-45 minute drive:

Extended Stay America

One Plaza Drive
Secaucus, NJ 07094
T: (201) 553-9700 

Corporate Discounts Available

Carlton Hotel

88 Madison Avenue
New York, NY 10016
T: (212) 532-4100

New York Eye and Ear Infirmary of Mount Sinai patients can take advantage of discounted rates at the Carlton Hotel, which is in walking distance to NYEE. Receive a discount of up to 15% by entering V2E under Promotion/Corporate code at http://www.carltonhotelny.com, or call (212) 532-4100 (and use the same code or mention New York Eye and Ear Infirmary) to book your promotional rate. 

Hyatt Union Square New York

132 Fourth Avenue 
New York, NY 10003
T: 1-800-233-1234

Receive a discount of up to 20% by entering CR63103 under Corporate/Group # on http://www.hyatt.com or call 1-800-233-1234 to book your promotional rate.

The Kimberly Hotel

145 East 50th St.
New York, NY 10022
T: (212) 702-1643 

Rates:

  Jan-Feb Mar-Jun Jul-Aug Sep-Dec
Deluxe Guestroom $239 $345 $270 $370
Luxury One Bedroom Suite $279 $385 $315 $409

*Rates are based on single/double occupancy 

Contact the on-site Reservations Team to book at (212) 702-1643 or by email: reservations@kimberlyhotel.com and request the “New York Eye & Ear Infirmary” rate.

Accommodations at NYEE

If you prefer to stay with your family member in the hospital, New York Eye and Ear Infirmary offers the Delafield Rooms, premium private patient accommodations available for an additional fee above hospital charges. For more information, contact the Admitting Office at (212) 979-4306.

Rooms include sleeper sofa, dining table and refrigerator, TV/VCR, and guest meal.

Your First Appointment

New Patients

All new patients must show identification, preferably picture ID with proof of address, when you come for your first visit. If you belong to a managed care plan, a referral from your primary care doctor is necessary. It is your responsibility to obtain the referral prior to your visit with us and to bring it with you when you come for your appointment. Please have the referral made out to New York Eye and Ear Infirmary of Mount Sinai.

"My Medication List"

A record of your current medications is important to provide safe and effective care. Please complete the Medication List form and bring it with you on the day of preadmission testing or on your day of admission.

If you have any questions about the Medication List, please contact your doctor's office.

For help with completing forms online, view our tutorial.

Insurance

At New York Eye and Ear Infirmary of Mount Sinai (NYEE), we understand how overwhelming it can be to deal with health issues and billing issues on top of that. We know that your medical bill and insurance details can get confusing. It is our goal to make the process as easy as possible for you.

To view a complete list of accepted health insurance plans, visit the NYEE website.

We understand that some insurance companies will not cover a clinic visit and you may become responsible for all charges.

Important Information about Paying for Your Care at the New York Eye and Ear Infirmary of Mount Sinai

Hospital Statement

Hospital bills are based on the type and complexity of the care you received. The amount you owe may include insurance deductibles, non-covered services or items, co-payments, co-insurance or, in appropriate cases, balances due after insurance has paid on a charge.

We will provide additional relevant documentation, when appropriate, to help process your claim for the correct benefit.

We will file a claim with your insurance carrier. For certain types of insurance coverage, if there is a balance due after your insurance company has processed your claim, or if you do not have insurance, we will mail a statement like the one above that shows the balance due after insurance payments. We will not bill you for such balances unless permitted under your health plan and applicable law.

Other Fees

In addition to the hospital bill you received, you may receive bills from one or more of these other providers who will bill you independently; their services are not covered by the hospital bill:

  • Physician(s) who cared for you while you were a patient at the hospital.
  • The Anesthesiologist if you had a procedure at the hospital.
  • The ambulance company if you were brought to the hospital by ambulance.
  • Physicians who you may not have seen but may have provided interpretation services for lab work and x-rays.

Financial Assistance

All patients will have access to information regarding estimated or actual charges for Infirmary services, as well as the option to apply for government or Infirmary charity care programs based on financial need.

Please view our charity care policy.

Information regarding eligibility for charity care/financial aid and the application process is available from:

Office of Financial Counseling
310 E. 14th Street
New York, NY 10003
212-979-4183

Generally, patients will be encouraged to first apply for applicable insurance programs, such as Workers Compensation and no-fault insurance, and those special programs listed below before being considered for Charity Care.

  • Medicaid: for certain individuals with low incomes and resources.
  • Child Health Plus: for children under the age of 19, who are not eligible for Medicaid, regardless of immigration status.
  • Family Health Plus: for adults age 19 to 64 who are legal U.S. residents.
  • Medicaid Managed Care: for Medicaid-eligible individuals. These plans focus on preventive health care. New York Presbyterian Community Health Plan is one such plan, which offers Medicaid as well as Child Health Plus and Family Health Plus.

Services and Amenities

Head and Neck Cancer Support Group

The Head and Neck Cancer Support Group meets at 11:00 a.m. every third Monday of the month. Meetings are held at the New York Eye and Ear Infirmary of Mount Sinai at 310 East 14th Street, New York, NY.

For more information, contact 

  • Medical Director, Division of Head & Neck Surgery: Dr. Stimson Schantz at (212) 979-4535
  • Nurse Coordinator: Henedia (Hennie) Sirilan, R.N., B.S.N. at (212) 979-4421

A team of doctors, nurses, psychologists, nutritionists, social workers, and speech pathologists attend the support group. Educational topics are discussed and problem solving is immediately done. The goal is to help each patient return to a useful role in society.

Sights and Sounds Café

The Sights and Sounds Café is available to all outpatients, families, and visitors of New York Eye and Ear Infirmary. The Café is open from 6:30 am to 3 pm daily.

Why choose us?

New York Eye and Ear Infirmary of Mount Sinai (NYEE) is internationally recognized for its outstanding, comprehensive services for the diagnosis and treatment of all diseases of the eyes, ears, nose, and throat and related conditions. Our nurses, physicians, and staff are committed to providing high-quality medical care to every patient we serve.

Head and Neck Oncology

The head and neck service is composed of a multidisciplinary team of physicians and allied health care professionals who all specialize in the treatment of patients with head and neck cancer. Over 150 new patients with head and neck cancer are diagnosed yearly and one half will eventually undergo surgery at New York Eye and Ear Infirmary of Mount Sinai.

Because of the complexity of treating patients with advanced head and neck cancer, a complete laboratory, radiological and endoscopic workup is completed before patients are presented at the tumor board conference. Head and Neck surgeons, radiation therapists, medical oncologists, oral and maxillofacial surgeons, radiologists and pathologists discuss the patient's staging, treatment, and prognosis.

Input is likewise obtained from nursing staff regarding pre- and post-operative care and social adjustment issues. Speech therapists, prosthodontists, dieticians, and social workers all participate in treatment planning to assure a comprehensive level of specialty care and the greatest possibility of a positive outcome and early discharge from the hospital.

Outstanding Patient Care and Extensive Experience

As a specialty hospital, NYEE is uniquely qualified to handle the most complicated cases, as well as a high volume of the most commonly needed procedures, and it is well documented that excellence in clinical outcome is strongly correlated with experience. Performing more than 30,000 surgical cases and 225,000 outpatient visits per year, NYEE is the region's most comprehensive center for the delivery of primary through tertiary eye and ear-nose-throat care.

At NYEE is the New York Eye Trauma Center, a highly specialized service dedicated to repair of all aspects the eye, including oculoplastics to help assure good aesthetic outcomes. Patients are referred from the tri-state area when time is of the essence in treating the injured eye, as well as around the world for primary and secondary repair of complex ocular injuries. NYEE's Eye Trauma Service is home to the Eye Injury Registry of the State of New York and is a member of the United States Eye Injury Registry.

The Medical Staff is comprised of more than 600 board-certified attending physicians and surgeons practicing throughout the tri-state area, many renowned for breakthrough research and introducing widely-practiced techniques.

NYEE has highly regarded highly competitive residency programs in Ophthalmology and Otolaryngology, plus dozens of post-graduate fellowship positions, thereby carrying a tradition of excellence into future generations of the medical profession.