Mayo Clinic

Table of Contents

Mayo Clinic is a nonprofit organization committed to clinical practice, education and research, providing expert, whole-person care to everyone who needs healing. Our integrated practice brings together a multispecialty cancer treatment team of experts to ensure you get the best care available. Mayo Clinic Cancer Center also offers medical professionals the opportunity to refer and follow patients and to access medical education offered by key specialists.

Location and Contact

Cancer Center
200 1st St. SW
Rochester, MN 55905
T: (507) 284-2511
Website: www.mayoclinic.org/departments-centers/mayo-clinic-cancer-center

Mayo Clinic

200 1st St. SW
Rochester, MN 55905
T: (507) 284-2511
Website: www.mayoclinic.org/

Helpful Phone Numbers

  • Appointments for New Patients: (507) 538-3270
  • Reach a Patient: (507) 266-7067
  • Visiting Hours: General are from 8 a.m. to 8:30 p.m. Children under 12 may visit when accompanied by an adult.
  • Request Medical Records: (507) 284-4594 (T) / (507) 284-0161 (F)
  • Billing Questions: (507) 266-5670 / (800) 660-4582 (toll-free)

Cancers Treated

Directions

For more details about traveling to Rochester, see the Rochester Convention & Visitors Bureau.

Driving

Driving Directions

Print Directions Open in Google Maps

Obtained and printed via julesoflife.org

Flying

Airports

Rochester International Airport (RST)

American Airlines and Delta Air Lines offer daily flights to Rochester International Airport. All service is by jet aircraft. The airport has all-weather gate-to-plane jetways to board aircraft, although you may be outside briefly as you travel from the jetway to the aircraft. A Mayo Clinic information booth is located in the passenger terminal building if you have questions.

Location & Contact
7600 Helgerson Dr SW
 Rochester, MN 55902
T: (507) 282-2328

Transportation from the Airport

Airfare Discounts

At their discretion, airlines sometimes offer special discounts for people traveling to Mayo Clinic and their family members. Airlines don't guarantee that a discount will be available when you travel. Contact your travel agent or airline for details.

For more details about traveling to Rochester, see the Rochester Convention & Visitors Bureau.

By Bus 

Jefferson Lines serves Rochester, Minnesota, with connecting service from locations throughout the United States. Call 800-451-5333 (toll-free) for tickets and more information.

By Train 

Amtrak offers daily passenger service between Chicago and Minneapolis/St. Paul. This service includes a scheduled stop in Winona, Minnesota, which is located 43 miles east of Rochester. Call Amtrak at 800-872-7245 (toll-free) for transportation information.

Taxi, limousine, bus and shuttle service from Winona to Rochester are available.

The Winona Amtrak station is open seven days a week from 8:45 a.m. to 11:45 a.m. and 5:45 p.m. to 8:45 p.m. Call the Winona Amtrak station at 507-452-8612 for more information.

Mayo Clinic Concierge Services can assist you with questions related to lodging, transportation, local businesses and attractions.

Getting Around Rochester 

For details about getting around in Rochester, see the Rochester Convention & Visitors Bureau. Mayo Clinic Concierge Services can also assist you with questions related to lodging, transportation, local businesses and attractions.

Ground Transportation

Car Rentals

Several car rental agencies have offices in Rochester.

Hotel Shuttle Service

Many hotels and motels offer their guests complimentary shuttle service to and from Mayo Clinic.

City Bus

Rochester Public Transit provides regularly scheduled bus service in Rochester. Schedule and rate information is available at the information desks in the Mayo and Gonda buildings.

Specialty Transport

Several companies provide services for groups and people who have disabilities.

Taxi Service

Multiple taxi services serve Rochester.

Parking

Maps of the hospital campus are available. 

Parking Options

Parking at Mayo Clinic and Mayo Clinic Hospital, Methodist Campus 

  • Damon Parking Ramp -- just west of the Gonda Building -- 15 Third Ave. SW
  • Graham Parking Ramp -- just west of the Charlton Building -- 121 Third Ave. NW
  • Baldwin Parking Ramp -- behind the Baldwin Building -- 221 Fourth Ave. SW
  • Lot 15 Patient Surface Lot -- just north of the Graham Ramp -- Third Ave. NW
  • Lot 10 Patient Surface Lot -- just north of the Damon Ramp -- Fourth Ave. NW

See maps for more information. All three ramps are connected to Mayo Clinic buildings by underground walkways (subways).

Parking at Mayo Clinic Hospital, Saint Marys Campus 

  • Generose Parking Ramp -- east of the Generose Building -- 1216 Second St. SW
  • Mary Brigh Parking Ramp -- west of the main entrance (underground) -- 1216 Second St. SW

Mayo Clinic Hospital and Saint Marys Campus has an underground parking ramp for patients and visitors. Turn left off of 14th Avenue Southwest and drive through the patient drop-off area at the main entrance of the hospital. Follow signs to the parking ramp.

  • Handicapped-accessible parking spaces. Handicapped-accessible parking spaces are available in the Mary Brigh Parking Ramp near the elevators.
  • Emergency Department parking. Patients or visitors going to the Emergency Department (ED) may park in the surface lot just across the driveway from the ED entrance.

All entrances to Mayo Clinic Hospital, Saint Marys Campus, are wheelchair accessible, with the exception of the entrance to the Francis Building on Second Street Southwest. See the Saint Marys campus map.

Handicapped-Accessible Parking

If you have a handicapped parking tag or license plate, you can park for free at any city meter. You must move your car after 30 minutes at 30-minute meters. At all other meters, you can remain for up to four hours without charge.

The Graham Parking Ramp has van-accessible and handicapped-accessible parking spaces. Patient ramp parking fees apply. All public ramps in Rochester have clearly marked designated handicapped-accessible parking spaces available.

Valet Parking

Valet parking is available for patients and visitors, Monday through Friday, from 6 a.m. to 6 p.m. at the locations below:

  • Saint Marys campus: both the Mary Brigh Building, west entrance, and the Emergency Department.
  • Downtown campus: both the Gonda Building, west entrance; and the Charlton Building, west entrance.

There is a $6 additional charge for valet service. Normal parking rates (below) apply.

Special Needs Parking

Special needs parking is available after hours or where valet services are not applicable, for people with special needs that prevent them from parking their own vehicle.

Hourly Parking Rates

  • Up to 20 minutes = no charge
  • 20 minutes-1 hour = $2
  • $1 for each hour thereafter, up to a maximum of $12 per day

Multiple Day Parking Passes

Multiple-day, discounted parking passes are available from parking attendants at any Mayo patient parking facility and at all Mayo Clinic Information Desks. Passes have no expiration date, and are valid in all Mayo Clinic patient-visitor parking ramps.

The rates are as follows:

  • 1 day = $12
  • 5 days = $25
  • 10 days = $40
  • 25 days = $75
  • 45 days = $90

Lodging

Lodging Options in Rochester

See the Rochester Convention & Visitors Bureau for a guide to lodging options in Rochester, including:

Mayo Clinic Concierge Services can assist you with questions related to lodging, transportation, local businesses and attractions.

Concierge Services

Mayo Clinic offers free concierge services to all patients. Concierge Services can advise you on lodging and transportation options, local attractions and businesses, and provide public notary services.

Location & Contact
Mayo Building, Lobby Level, inside the International Center
T: (507) 538-8438
E: concierge@mayo.edu
Hours: Monday through Friday from 8 a.m. to 6 p.m.
Concierge Request Form

Patient Travel Services

Mayo Clinic also offers fee-based personal travel services to assist patients and families. Services include:

  • Flight reservations
  • Changes to existing travel itineraries
  • Hotel reservations
  • Ground transportation, including shuttles, limousine service and car rental reservations

Location & Contact
Siebens Building, Subway Level
T: (720) 956-6055 / (866) 551-3392 (toll-free in the U.S. and Canada)
F: (507) 266-6276
E: mayopatienttravel@mayo.edu
Hours: Monday through Friday from 8:30 a.m. to 5:30 p.m. no appointment needed

Your First Appointment 

What to Bring

Bring the following with you when you come to Mayo Clinic's campus in Minnesota for your appointment:

  • A list of your current medications and dosages. You may bring the bottles or containers with you to your first appointment.
  • Medical information, and radiology images and reports supplied by your local doctor, if requested by Mayo Clinic.
  • Any forms you were asked to bring with you.
  • The name, address and telephone number of the doctor who referred you, if applicable.
  • Written authorization of referral from your HMO or PPO, if you are covered by one of these organizations.
  • Your insurance information and Medicare card, if you have one.
  • Your Mayo Clinic registration number and plastic ID card, if you were given one at an earlier visit.
  • Bring your pharmacy name, address, city, state and ZIP code for any prescriptions you may need to fill.
  • Items to help pass the time while you wait between appointments. Mayo Clinic offers a free wireless network.
  • A copy of your living will or other advance directive form for your doctor to review. It will then be placed in your medical record.

You, your legal representative or your care provider has the right to request a chaperone during your examination or treatment.


Please be sure to follow any special instructions, such as fasting, that you may have received. 

Insurance

Insurance Types Accepted at Mayo Clinic

Mayo Clinic has established arrangements with several different types of health care insurers. Review the links below for information relevant to your coverage.

Services and Amenities

Medical Supplies and Shops

The Mayo Clinic Store

The Mayo Clinic Store with multiple locations in Minnesota, offers a variety of medical products for patients, employees and visitors. The store also ships any in-store product to customers and can help locate and ship items not available at your local retailer. All major credit cards are accepted. View the Mayo Clinic Store Catalog.

Online Bookstore

To order Mayo Clinic health publications and browse our variety of books, DVDs and newsletters, visit the online bookstore. To inquire about an order placed online for these products, please email.

Mayo Clinic Gift Shop

The Mayo Clinic Gonda Gift Shop Facebook page is a website which offers an easy way for you to order Mayo Clinic branded apparel, bags, drinkware and other accessories.

Shops at Gonda

The Shops at Gonda are in the subway of the Gonda Building. Hours of operation are 7 a.m. to 5 p.m., Monday through Friday. They include a gift shop, newsstand and coffee shop.

Mayo Clinic Optical

Mayo Clinic Optical offers specialty lenses, safety lenses, sports eyewear, frames for all ages and sunglasses in a range of prices. Both prescription and nonprescription sunglasses are available as well as various eye care products. Mayo Clinic Optical is on the seventh floor of the Mayo Building. All major credit cards are accepted.

Open 7:30 a.m. to 5:30 p.m., Monday through Friday. Call (507) 284-3535 for more information.

Mayo Clinic Store Hope and Healing

Mayo Clinic Store Hope and Healing offers help for those experiencing cosmetic side effects from medical treatments. Staff members provide a variety of head coverings and assistance with skin care and cosmetics. The boutique is located in the subway level of the Eisenberg Building. Open 8:00 a.m. to 5:00 p.m., Monday through Friday. Call (507) 284-9669 or (888) 303-9354 (toll-free) for more information.

Support Groups

Below are support groups facilitated by Mayo Clinic social workers and open to the public.

BMT Caregiver Coffee Break

Meets on Thursdays from 10:30 a.m. to 11:30 a.m. Meetings are held on the Methodist Campus in the Eisenburg Building, Room 9-4. For more information contact Melissa (Hadley) H. Westerfield, M.S.W., at (507) 284-7268.

Grief Support Groups for Adults

Mayo Clinic Hospice offers adult grief support groups two times a year. The groups are free and open to any adult who has experienced:

  • The death of a spouse or significant other
  • The death of a parent or grandparent
  • The death of a child or grandchild

Contact Mayo Clinic Hospice at (507) 284-4002 or 800-679-9084 (toll-free).

LVAD Support Group

This support group is for people who have a left ventricular assist device (LVAD) and their family members. The group meets on Tuesdays from 1:30 p.m. to 2:30 p.m. Meetings are held on the Saint Marys Campus in the Mary Brigh Building, Room 5-502. For more information contact Tami J. Halverson, L.I.C.S.W., at (507) 284-2131.

Sibshops

For siblings of children with chronic medical conditions, ages 5 to 18. Both programs, Sibshops for younger children ages 5 to 13 and Sibshops for teens ages 14 to 18, meet two times a year. Contact the Child Life Program at (507) 255-4091.

Transplant Support Group

The solid organ transplant support group is an open group for pre- and post-transplant patients and their caregivers that meets every week. The group meets on Mondays from 4 p.m. to 5 p.m. Meetings are held on the Saint Marys Campus in the Mary Brigh Building, Conference Room 4-510. For more information contact Danielle K. Peabody, L.I.C.S.W., M.S.W., at (507) 284-6658.

Trauma Survivors Peer Support Group

You and your support group are invited to our monthly Trauma Survivors Peer Support Group. During these gatherings, you can talk about ways to build your strength and confidence after a life-changing injury. You can gain support from other peers. Snacks, drinks and parking assistance are provided. The group meets on the second Wednesday of each month from 4 p.m. to 5 p.m. Meetings are held on the Saint Marys Campus. For more information contact (507) 284-2131.

Computer Access

Wireless Access

Mayo Clinic offers free high-speed wireless internet access to Mayo Clinic patients and their guests. This service is available on the Mayo Clinic Hospital, Saint Marys Campus and the downtown campus (Mayo, Gonda and Charlton buildings and Mayo Clinic Hospital, Methodist Campus).

Computer Centers

Computers with internet and email access are available for Mayo Clinic patients and their family members in the Patient Communications Center on the lobby level of the Gonda Building. Two Internet connections are provided for personal laptop computers. The center is open from 8 a.m. to 5 p.m., Monday through Friday.

Computers with internet access also are available for patient use in:

CaringBridge

Mayo Clinic offers CaringBridge, a free web service to help you stay in touch with loved ones back home and elsewhere. Through CaringBridge, family members can post messages, updates and pictures efficiently. Loved ones can respond with messages of support and encouragement. Families often find CaringBridge easier to use than making and receiving multiple phone calls.

CaringBridge can be created or viewed by anyone with internet access. The service is confidential, secure and private.

Why choose us?

For more than a century, people from all walks of life have found answers at Mayo Clinic. Here are some reasons why more than a million people each year choose Mayo Clinic for their medical care:

  • Not for profit. Mayo Clinic is a not-for-profit medical institution that reinvests all its earnings into improving medical practice, research and education.
  • Experienced doctors in every specialty. Mayo Clinic doctors cover virtually every specialty and subspecialty. Our clinics treat large numbers of people, giving our doctors extensive experience in treating your condition. We also treat rare conditions treated in few other places.
  • We take the time you need. Mayo Clinic doctors take the time to listen and thoroughly understand your health issues and concerns and provide you with an unhurried consultation. Appointment times at Mayo Clinic are generally longer than industry standards in order to promote good consultations.
  • Satisfied patients and an unparalleled experience. Our patients tell us that the quality of their interactions, our attention to detail and the efficiency of their visit mean health care like they've never experienced. Read the stories of satisfied Mayo Clinic patients.
  • Innovation and research. Part of Mayo Clinic's mission is to keep looking for new and better ways of doing things. Mayo Clinic doctors across all specialties are engaged in research. Your doctor or someone on your team is likely involved in research related to your condition. Our patients are frequently among the first to benefit from innovative ideas and the latest research generated by Mayo doctors and researchers.
  • Many viewpoints. Mayo Clinic doctors ask one another for advice. They collaborate as team members. At Mayo Clinic, you don't get just one opinion, you get multiple opinions -- from doctors in multiple specialties if necessary. This results in better care and better answers for you.
  • One-stop care. Virtually all medical services you may need -- doctor visits, testing, surgery, hospital care -- are available "under one roof" at Mayo Clinic. Scheduling of these services is coordinated in an efficient way, so what might take months in another setting is done in a matter of days at Mayo Clinic. Some people have told us they found this difficult to believe until they came to Mayo Clinic and experienced it firsthand.
  • Top-rated institution. Mayo Clinic shows up at or near the top in a variety of quality measures. U.S. News & World Report annually names Mayo Clinic to its Honor Roll of top hospitals. In many quality measures such as mortality rates and readmission rates, Mayo Clinic exceeds national rates. Fortune Magazine rates Mayo Clinic among its 100 Best Companies to Work For.
  • Technology. Mayo Clinic has the latest in diagnostic and treatment technology -- from the highest resolution imaging devices to robotic surgery. This supports our ability to give you the best answers and the best treatment.
  • Experience and reach. Mayo Clinic has been around for decades. We have years of experience treating conditions from the common to the rare. Our reach is broad -- we've treated people from every U.S. state and from around the world, and those people tell us they are highly satisfied with their experience.

Need Help?

Call or email our Patient Advocate, Mary Lou Robinson, at (315) 323-4319 or lourog61@yahoo.com if you need help with anything at all.