Ronald Reagan UCLA Medical Center

In the late 1960s, a group of scientists and volunteers at UCLA came together to develop a cancer center they hoped would become renowned for excellence in research, education and patient care. Today, the Jonsson Comprehensive Cancer Center has established an international reputation for providing the best in experimental and traditional cancer treatments and expertly guiding the next generation of medical research.

Location and Contact

UCLA Jonsson Comprehensive Cancer Center
10833 Le Conte Ave
Los Angeles, CA 90024
T: (310) 825-5268
Website: www.cancer.ucla.edu/

Ronald Reagan UCLA Medical Center
757 Westwood Plaza
Los Angeles, CA 90095

Helpful Phone Numbers

• Appointments for New Patients: (800) UCLA-MD-1 / (800) 825-2631
• Reach a Patient: (310) 825-8611 
• Visiting Hours: varies
• Request Medical Records: (310) 825-6021
• Billing Questions: (310) 825-8021

Cancers Treated

• Bladder Cancer
• Bone, Joint, and Muscle Cancers
• Brain and Nervous System Cancer
• Breast Cancer
• Cervical Cancer 
• Colorectal Cancer
• Esophageal Cancer
• Eye Cancer
• Head and Neck Caner
• Kidney Cancer
• Leukemia  
• Liver Cancer
• Lung Cancer
• Lymphoma
• Ovarian Cancer
• Pancreatic Cancer
• Prostate Cancer
• Skin Cancer (Melanoma)
• Stomach Cancer
• Uterine (Endometrial) Cancer

Directions

Driving

Flying

Airlines

Los Angeles International Airport (LAX)

Los Angeles International Airport is the largest and busiest airport in the Greater Los Angeles Area and the state of California, as well as one of the largest international airports in the United States.

Location & Contact

Directions from LAX to the Hospital

1. Take the San Diego Freeway northbound to Wilshire Boulevard east, and continue as described above
2. From the north, exit Wilshire East; or from the south, exit Wilshire Westwood
3. Turn left on Westwood Blvd. and go straight past Le Conte Avenue (the street becomes Westwood Plaza)
4. The hospital is on the left, past UCLA Medical Plaza. 

FlyAway to/from LAX

Non-stop bus service to and from Los Angeles International Airport (LAX).

Travel Assistance

Air Transportation Services

The UCLA Jonsson Comprehensive Cancer Center is proud to partner with Angel Flight West (AFW), an organization of volunteer private pilots offering the gift of flight to thousands of stricken children and adults for over 30 years.

Along with their commercial airline partners, AFW arranges non-emergency air transportation without cost to qualified passengers. Missions flown by AFW include private pilots volunteering their time and donating all expenses to provide passengers access to treatment at faraway medical centers; transporting blood to critically ill patients; flying special needs kids to summer camps; and many more humanitarian missions.

Want to Request a Flight?

Angel Flight West provides free air transportation via the kind services of their volunteer pilots. They fly patients to and from scheduled medical treatment. Patients are required to be ambulatory (able to walk and get in and out of the aircraft with little to no assistance) and be medically stable.

Because flights are free of charge, financial need is verified. Other reasons for flying with AFW include living in a rural area isolated from any international airports or patients being immuno-compromised due to a treatment they are undergoing. They only have resources to go no more than a 1,000 nautical miles.

AFW takes in all new requests for possible flights through a doctor, a nurse, social worker or case manager who will request the flight on the patient's behalf. Several documents are required to be filled out by the doctor, nurse or social worker. AFW requires at least one week to coordinate the flight once complete paperwork is received.

After they receive the request, AFW enters the flight and begins to look for volunteer pilots. Once a pilot has accepted the mission, they will contact the patient directly, and all other arrangements from that point on are made between the pilot and the patient. Unfortunately, Angel Flight West is not a guaranteed service.

Deploying their own proprietary scheduling tool, the Angel Flight Information Database System, AFW coordinates a 13-state (including Alaska and Hawaii) flying corps of volunteer pilots flying over 4,000 missions a year.

More information can be found online. 

Other Travel Options

• Amtrak Reservations: Call (800)-USA-RAIL (1-800-872-7245)
• Getting to UCLA by Amtrak Thruway Bus: If you are traveling from Bakersfield, San Diego or other cities, Amtrak Thruway Connecting Services may have a connecting bus to Westwood available. Check their website for information. 

Getting Around Los Angeles

The UCLA Commuter Guide provides information on various commute options for patients, students and staff of UCLA. 

Public Transit Providers

UCLA is served by six public transit providers that offer local, express and rapid express service.

Go Metro

Go Metro is the major operator of bus and rail service in Los Angeles County, California. Website ncludes schedule, fare, and route information. Also offers service advisories.

Location & Contact
T: (323) 466-3876

Culver City Bus

Culver CityBus is a public transport agency operating in Culver City, California, currently serving Culver City, the unincorporated community of Marina del Rey, and the adjacent Los Angeles neighborhoods. Website includes 24-hour schedule information.

Location & Contact
T: (310) 253-6510

Santa Monica Big Blue Bus

Santa Monica Big Blue Bus provides bus service to Santa Monica and the west side of Los Angeles, California. Website includes route, fare, and schedule information.

Location & Contact
T: (310) 451-5444

LADOT Commuter Express

When you ride Commuter Express, you'll get there comfortably, safely and efficiently. Commuter Express makes a limited number of stops, making the travel times as short as possible. Whether your commute takes you to Downtown Los Angeles or another major center, LADOT's Commuter Express is ready to serve you.

Location & Contact
T: (310) 808-2273

Santa Clarita Transit

Santa Clarita Transit offers local bus service throughout the Santa Clarita Valley. Website includes routes, fares and planning resources.

Location & Contact
T: (661) 294-1287

Antelope Valley Transit Authority

Antelope Valley Transit Authority offers bus service for northern county areas. Website includes route, fare, and schedule information.

Location & Contact
T: (661) 945-9445

Bus Routes from UCLA

A map of bus routes and stops, including UCLA, can be found online.

Taxi Services

A list of taxi services is available online. 

Parking

Parking Services

Patients and visitors to Ronald Reagan UCLA Medical Center, Resnick Neuropsychiatric Hospital at UCLA and Mattel Children's Hospital UCLA have valet parking services available on Westwood Plaza. When leaving, you will retrieve your vehicle from the Valet Lobby located on Level P.

Patient drop-off is available at Valet at the hospital entrance and at the Emergency entrance. Alternate parking is available on campus.

For additional information about patient parking contact the Patient Affairs Office. Contact information is listed below:

Patient Affairs Office 
Ronald Reagan UCLA Medical Center 
757 Westwood Plaza, Suite 1107 
T: (310) 267-9113
Hours: Monday through Friday from 8:00 a.m. to 5:00 p.m.

For UCLA campus parking information, call Parking Transportation Services at (310) 206-7275.

Short-Term Parking

For a daily single entry parking fee is a flat rate of $12. For a daily single entry with disabled person's placard/license plate is $6. 

Payment can be made on exit at level P: pay station, discharge lobby pay station or parking cashier.

*Rates subject to change without notice.

Long-Term Parking

The 24-hour parking fee is $22 with in and out privileges. With disabled person's parking placard is $12 with in/out privileges. Show disabled person's placard to valet attendant.

Extended Parking

Should you or your visitors require parking over an extended period of time, you may want to consider purchasing a consecutive-day discounted parking permit.

For more information regarding long-term discounted parking permits, please visit the UCLA Transportation Services - Patient Parking Information page, or contact Patient Affairs at (310) 267-9113. If you need to reach the Parking Cashier office located on Level P, please call (310) 206-3934.

Trailer and RV Parking

Can I park my RV at UCLA?

All UCLA parking structures and lots were designed for commuter vehicles. UCLA is NOT set up for recreational vehicles and has no hook-ups.

Which RV Park is closest to UCLA?

The RV Park is located at 12001 Vista del Mar, Playa del Rey, CA 90293. For reservations, fees or additional information call (800) 950-7275 or (310) 322-4951, or check the Department of Beaches & Harbors website by Clicking Here.

Lodging 

Accommodations, Hotels, and RV Parking

UCLA Tiverton House

The UCLA Tiverton House is conveniently located on the corner of Le Conte and Tiverton Avenue, just a short walk from Ronald Reagan UCLA Medical Center, is a 100-room hotel designed to meet the needs of patients and their families. Free shuttle to Hospital and to Medical Plaza. Free parking. Guests are not required to pay hotel taxes of 14%

Location & Contact
900 Tiverton Avenue
Los Angeles CA 90024-3013
T: (310) 794-0151 (front desk) / (310) 794-0280 (reservations)
F: (310) 794-0153 
E: tivertonhouse@mednet.ucla.edu

UCLA Guest House

The UCLA Guest House is located on campus. UCLA shuttle/Limited. Free parking.

Location & Contact
330 Charles Young Drive
Los Angeles CA 90095-1466
T: (310) 825-2923 
F: (310) 825-6108 
E: guesthouse@ha.ucla.edu

*Please call the facilities for current room rates. Some hotels may offer a UCLA discount rate.

Additional Lodging Options

Other than the UCLA Tiverton House and the UCLA Guest House, the hotel lists below include independent businesses with no affiliation with Ronald Reagan UCLA Medical Center or UCLA Medical Center, Santa Monica. 

Your First Appointment 

What to Bring

It's best to bring as much information as possible with you to your first appointment, including the following. 

Medical Records

Please bring copies of your written medical records to your first visit. It is especially helpful for your current doctor to send a written summary of your cancer treatment history to your UCLA doctor in advance of your appointment.

List of Medications

Please bring a list of all medications you are currently taking, including dosages and how often you take each medicine. Be sure to include any supplements or vitamins you take as well.

X-Rays, Scans and Other Films

Please bring the actual imaging films related to your diagnosis. Sometimes, after images are taken, your doctor may provide you with the results, but not the actual films. You'll want to get a copy of these films. They can be obtained from the imaging department or facility where they were taken. The doctor who ordered the images can also assist you in obtaining a copy. Some examples of imaging films include:

• X-Rays
• CT scans (CAT scans)
• MRI scans
• Mammograms
• PET scans
• Ultrasounds

Pathology Slides

If your cancer has been diagnosed through a biopsy, it is often important that the diagnosis be reviewed and confirmed by a pathologist at UCLA. If applicable, please bring your pathology slides. The doctor who diagnosed your cancer can assist you in getting the pathology report to UCLA.

Payment and Insurance Information

UCLA accepts most health insurance plans and will bill your insurance company or companies directly for covered services included in your plan. If you are not covered by insurance, we generally request payment at the time of your appointment. We encourage you to review your insurance plan prior to your first appointment with us and to make sure that you understand your coverage.

Also, be sure to:

• Check with your HMO, PPO or employer to confirm that UCLA is included in your plan. (You can do this by calling your plan's customer service department or speaking to your employer's benefits representative.)
• Find out if your plan requires an authorization for your initial consultation. (Again, your plan's customer service department and/or your employer's benefits representative can help you with this.) If an authorization is required, please bring a copy of the authorization to your first appointment.
• After your initial consultation, we ask that you see our managed care coordinator as soon as you know that you will be receiving care at UCLA. Your UCLA doctor can direct you to our managed care coordinator after your visit.
• For insurance coverage or billing help, feel free to call (800) UCLA-MD1 [1-800-825-2631] or Click Here for more info.

For help with anything non-medical at UCLA, feel free to speak with a UCLA Health Patient Liaison. You can visit their website here.

When You Arrive

Key Questions to Ask

A cancer diagnosis is often shocking and overwhelming. Before your visit to UCLA, it can be helpful to write out a list of questions for your doctor and/or the other staff members who will be assisting you. Below are some questions you may want to consider.

General Questions

About Your Diagnosis 

• What is the name of my cancer?
• Which part of my body is affected?

About Tests

• Why do I need these tests?
• What will you learn from this test?
• How accurate is this test?
• Is there any risk to the test?
• Will the result of this test make any difference to the treatment you provide?
• What are the results of the test I already had?
• Have I had this test previously? If so, why is it being repeated?

About Treatment

• What treatments are available for my type of cancer?
• What treatments do you recommend?
• How long will the treatment last?
• What are the possible side effects of the treatment?
• Can the side effects be prevented or controlled?
• Are the side effects temporary or permanent?
• How will this treatment affect my daily life?
• How is the treatment given?
• How does the treatment work?
• Will I receive treatment as an outpatient or be admitted to the hospital?
• Will I need someone to assist me to and from the treatment facility?
• How much will the treatment cost?
• What if this treatment does not work?

Additional Questions

• What resources are available to me and my family to assist with the stresses of cancer?
• Is there an oncology social worker or psychologist available to talk to me or my family?
• Do you have experts in nutrition and dietary supplements?
• Are there resources to coordinate complementary therapies with traditional therapies?
• Are there resources for special needs such as financial, transportation or housing concerns?

Insurance

UCLA accepts Medicare and participates in over 100 local and national managed care networks. Call (800) UCLA-MD1 or visit the UCLA Health System website pages below for more information.

Health Plans

UCLA Health accepts Medicare-assignment and private indemnity insurance. We also participate in over 100 local and national managed care networks, some of which are listed below*. Since this is not a comprehensive listing, please call us at 1-800-UCLA-MD1 (1-800-825-2631) if you are concerned or have a question about whether your insurance is accepted here. You may also speak with your benefits coordinator, or consult the health plan provider directory to confirm that UCLA Health accepts your insurance coverage.

*Not all UCLA Health physicians participate in all of the health plans listed. Please contact UCLA Physician Referral (800) UCLA-MD1 (1-800-825-2631) to confirm that UCLA Health accepts your insurance coverage.

Billing Information

We are constantly working to improve your experience with us, please visit our convenient, secure online bill payment site at my.uclahealth.org to view and pay your bills.

Need help?

For assistance with logging in, contact customer service at (855) 364-7052

Physician Services

I received a physician services statement from UCLA Health and I have questions, who do I call?

For any questions or issues with your PHYSICIAN SERVICES statement, please call the number on the statement or customer service at: (310) 301-8860. The fax number is (310) 301-8878. 

What services are billed under physician services?

UCLA Health PHYSICIAN SERVICES statements include (not a complete list):

• Doctor Visits
• Injections/Vaccines administered in your Doctor's office
• Tests or proceduers performed in your Doctor's office
  • X-rays
  • Spirometry
  • Ear Lavage
  • Pregnancy Test
  • Other

Hospital Services

I received a hospital statement from UCLA Health and I have questions, who do I call?

For any questions or issues with your HOSPITAL statement, please call the number on the statement or customer service at:

• Ronald Reagan UCLA Medical Center (310) 825-8021
• UCLA Medical Center, Santa Monica (310) 825-8325
• Resnick Neuropsychiatric Hospital at UCLA (310) 825-8841
• Mattel Children's Hospital UCLA (310) 825-8021

Customer Service phone hours are 7:30 a.m. to 4:00 p.m.

What services are billed under hospital services?

UCLA Health HOSPITAL statements include (not a complete list):

• Clinical and Ancillary Services
• Laboratory Tests
• Pathology Tests (biopsies)
• Inpatient Admissions
• Emergency Room Services

See a sample of your hospital statement for:

• Ronald Reagan UCLA Medical Center
• UCLA Medical Center, Santa Monica
  
• Resnick Neuropsychiatric Hospital

*Please note hospital and physician services will be billed separately.

How do I get copies of my UCLA billing statements?

• You can access your billing statements at my.uclahealth.org.
• For copies of your PHYSICIAN SERVICES statement, please call (310) 301-8860.
• For copies of your HOSPITAL statement , please call (310) 825-8021.

*It is the patient's responsibility to confirm with their insurance carrier if UCLA Health is a network provider under their plan prior to services rendered.

Services and Amenities

Below is a list of helpful resources in and around UCLA, Westwood and the Los Angeles Community. This list is available to patients, international patients and visitors to UCLA. For additional assistance, please contact the Office of the Patient Experience at (310) 267-9113 or medical center at (310) 825-9111.

Banks

A complete list of banks and ATM locations nearby the hospital can be found online.

University Credit Union
300 UCLA Medical Plaza
Los Angeles, CA 90095
T: (310) 477-6628

Bank of America Branch
930 Westwood Blvd
Los Angeles, CA 90024
T: (310) 247-2080

CitiBank Branch
1072 Westwood Blvd
Los Angeles, CA 90024
T: (800) 843-2265

Chase Bank Branch
10901 Wilshire Blvd
Los Angeles, CA 90024
T: (310) 208-0196

Wells Fargo Bank Branch
10920 Wilshire Blvd
Los Angeles, CA 90024
T: (800) 869-3557
*An ATM also located at 10925 Kinross Ave.

Churches and Places of Worship

For patients in the hospitals in Westwood a chaplain is available 24-hours a day through the Spiritual Care Office. You may call x57484 (310-825-7484) directly from your room or ask your nurse to call for you. For patients in UCLA Medical Center, Santa Monica, please call (310) 319-4740.

 An interfaith Meditation Room (Room 1109) is available for private prayer and meditation 24 hours a day. It is located on the first floor of Ronald Reagan UCLA Medical Center inside the front entrance.

Roman Catholic Mass is held on Sundays at Noon on the B level Auditorium- B130, in Ronald Regan UCLA Medical Center. Muslim prayers are every Friday at 1:10 pm in the Meditation Room. Jewish Shabbat Service is held on Fridays at 4:30 pm in the Meditation Room. Please contact Spiritual Care Office for other religious events.

A complete list of churches, temples, and Synagogues near UCLA Westwood Campus can be found online.

Entertainment

Visit the UCLA Central Ticket Office Website for discounted movie tickets, theme park tickets, and more.

Location & Contact
UCLA Central Ticket Office
PO Box 24607
Los Angeles, CA 90024-0607
T: (310) 825-2101
E: cto@tickets.ucla.edu

Language Assistance

On-line Dictionaries

• WordExpress Language Services
  
• Google Translate
  
• Merriam-Webster Dictionary

Over the Phone Interpreting

• Language Line Services (formerly AT&T) (800) 752-6096
  
• Paragon Language Services

Translation and Interpretation (Commercial)

Paragon Language Services

Offers translating and interpreting services in over sixty different languages.

Location & Contact
5055 Wilshire Blvd, Suite 836
Los Angeles CA 90036
T: (323) 966-4655 / (800) 499-0299 
F: (323) 651-1867 
E: info@paragonls.com
Website: www.paragonls.com/

WordExpress

Founded in 1993, WordExpress has been well-established as a leader in multilingual communication, with clients and associates all over the globe. Since its inception, WordExpress has developed a reputation for exceptional performance in each and every project.

Location & Contact
1431 7th Street
Santa Monica, CA 90401
T: (310) 260-7700
F: (310) 260-7705 
E: clients@wordexpress.com
Website: www.wordexpress.net/

Auxiliary Gift Shop

The UCLA Health Gift Shop is a valuable resource for patients, visitors, and staff. Our team of volunteers and staff are ready to assist you with a wide range of gift ideas and personal items such as:

• Flowers
• Holiday Gifts
• Balloons
• Books
• Stuffed Animals
• Magazines
• Clothing
• Sugar free Candy
• Jewelry
• Snacks
• Cards
• Cold Drinks

You may place a phone order for flowers and take advantage of our free in-hospital delivery service to patients. You can view a selection of floral arrangements, orchids and plants online.

Please note hospital regulations may restrict deliveries to some departments like the ICU and the Resnick Neuropsychiatric Hospital. In addition, no flowers or stuffed animals may be delivered to transplant units.

We Make a Difference

Gift Shop profits support the health system and patient programs. The Auxiliary has funded projects such as the following:

• Critical Care AmbulanceI
• CU Patient Clothing Program
• Bloodmobile
• Medical Center Security Van
• PAC (People Animal Connection)
• Adopt-A-Family
• Pediatric Bereavement Program
• Emergency patient aid and more

The UCLA Health Auxiliary manages and staffs the Gift Shop and has supported the Medical Center since 1955. If you are interested in the Auxiliary or would like to make a donation, contact us at (310) 825-7283.

Our gift shop is located in the lobby of the Ronald Reagan UCLA Medical Center near the cafeteria.

Location & Contact
Ronald Reagan UCLA Medical Center 
757 Westwood Plaza, Room 1115 
Los Angeles, CA 90095 
T: (310) 267-9522
Fax (310) 267-3574 
Hours: Monday through Friday from 9 a.m. to 7:15 p.m. / Saturday and Sunday from 11 a.m. to 5 p.m. 
*MasterCard and Visa are accepted.

Additional Gift Shops

UCLA Medical Center, Santa Monica 

Location & Contact
Hospital Gift & Floral Shop 
T: (424) 259-6000, ext. 99922
Hours: Monday through Friday from 10 a.m. to 6 p.m. / Saturday from 11 a.m. to 4 p.m. and closed on Sunday
MasterCard and Visa are accepted.

Resnick Neuropsychiatric Hospital at UCLA, Bridge Shop

Location & Contact
UCLA Medical Plaza (Peter Morton Medical Building), 
Medical Plaza Gift Shop 
T: (310) 794-1161 
Hours: Monday through Friday from 8:30 a.m. to 6 p.m. / closed Saturday and Sunday
MasterCard and Visa are accepted.

Additional Shop Locations

• Auxiliary Thrift Shop: (310) 478-1793
• Thrift Shop Annex: (310) 479-4133
  
• Health Sciences Store: (310) 825-7721

Pharmacies

All pharmacies can be reached at (310) 206-DRUG or (310) 206-3784.

Ronald Reagan UCLA Medical Center Outpatient Pharmacy

Location & Contact
757 Westwood Plaza, B140 
Los Angeles, CA 90095 
T: (310) 206-3784, press 2 
F: (310) 206-5716 
Hours: Monday through Friday from 8:00 a.m. to 9:00 p.m. / Saturdays from 8:00 a.m. to 7:00 p.m. and Sundays from 8:00 a.m. to 5:00 p.m.

UCLA Pharmacy 200 Medical Plaza, 1st Floor

Location & Contact
200 UCLA Medical Plaza, Suite 135 
Los Angeles, CA 90095 
T: (310) 206-3784, press 1 
F: (310) 794-1187 
Hours: Monday through Friday from 8:30 a.m. to 6:00 p.m.

UCLA Pharmacy 200 Medical Plaza, 4th Floor

Location & Contact
200 UCLA Medical Plaza, Suite 426 
Los Angeles, CA 90095 
T: (310) 206-3784, press 3 
F: (310) 794-7463  
Hours: Monday through Friday from 8:30 a.m. to 6:00 p.m.

Santa Monica UCLA 16th Street Pharmacy

1223 16th Street, Room 1202 
Santa Monica, Ca 90404 
T: (310) 206-3784, press 4 
F: 424-259-8524 
Hours: Monday through Friday from 8:00 a.m. to 6:00 p.m. / Closed on Saturdays and Sundays and Holidays 

Why choose us?

With a membership of more than 450 physicians and scientists, UCLA's Jonsson Comprehensive Cancer Center is one of the largest comprehensive cancer centers in the nation. We handle more than 20,000 patient visits per year and conduct hundreds of clinical trials, providing the latest in experimental cancer treatments.

Today, we have established an international reputation for providing the best in experimental and traditional cancer treatments and expertly guiding the next generation of medical researchers. When you choose UCLA for your clinical care, our depth lets us offer a wide array of benefits to patients.